ANDREA BRANDON
Summary
Experienced with personnel management, recruitment, and training within military settings. Utilizes strong interpersonal and organizational skills to enhance team performance and operational efficiency. Knowledge of conflict resolution, policy enforcement, and compliance ensures productive and harmonious work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Human Resources Non-Commissioned Officer
Iowa National Guard
08.2020 - Current
- Update Awards Tracker; provides units and Commanders with the status of all recommended state and federal awards submitted for recognition of Soldier achievements, meritorious service, and retirement
- Provides quality control recommendations for all submitted awards, recommendations can include review of the form and any grammatical errors and potential changes
- Also, reviews Soldier's past awards to ensure the recommended award is not duplicated and in the appropriate sequence
- Ensure all administrative data is accurate and the correct revised form is used
- Create and process the permanent award order and certificate and prepare the award for formal presentation, ensuring the appropriate medal corresponds with the award certificate and order
- Process award into Integrated Personnel and Pay System – Army (IPPS-A) and Integrated Personnel Electronic Records Management System (iPERMs) so Soldier records are updated, and Soldier receives any promotion and/or retirement points
- Performs annual Records Reviews with the Soldier to ensure and verify all administrative requirements and documentation is up to date, both in the physical record and all appropriate administrative systems, which provide the Army, National Guard and State updated deployment and training status
- Also, provides the Soldier an understanding on current outlook for deployment, promotion, and retirement eligibility
- Approve Personal Action Requests (PARs) such as Military Occupational Specialty (MOS) changes, additional school course work certification, promotion or reduction changes, adverse action updates, and change of unit assignments
- Create, review, and complete other IPPS-A and iPERMS transactions such as life insurance beneficiaries' information and delegation are per the Soldier's wishes; emergency contact information is accurate; re-enlistment contract information; retirement points and progression; and promotion orders, assignments and active-duty orders are uploaded
Medical Readiness Non-Commissioned Officer
Iowa National Guard
09.2018 - Current
- Reports to the Commander, the full Medical Readiness status of over 900 Soldiers in 67th Troop Command for all briefings and command staff meetings
- Accurate reporting allows the Commander to make data-based decisions on priority of training in the near- and long-term future
- It also gives subordinate Commanders an accurate picture to assess their unit's medical readiness
- Responsible for presenting the information according to Army, National Guard Bureau, and local Unit formats for a cohesive picture
- Track all current formal and informal Line of Duty (LOD) Reports and make sure all LODs meet military standards and are processed within the regulatory timeline and provide quality control input to ensure the subordinate is meeting all requirements
- Monitors all Non-Duty Related Physical Evaluation Boards, Medical Evaluation Boards, Military Occupational Specialty (MOS) Administrative Retention Reviews for the Major Subordinate Command (MSC) and reports to MSC Commander
- Serves as the conduit of information on updated guidance and regulatory changes for all medical reports, statuses, and procedures
- Collaborates with subordinate units on get well plans for Soldiers so they have a clear picture on when the Soldier will be available for training
- Monitor and report all Soldier Medical Profiles, the documentation that allows Soldiers to be restricted from some physical activities while recovering from injury or illness
- The reports provide Commanders up to date restrictions on the individual Soldier's ability to get back to full duty status without endangering their health or welfare
- It also allows Commanders to make decisions on what training the Soldier can participate in without violating the profile
- Monitors all immunizations and dental statuses for the Troop Command Soldiers and work with units so Soldiers Individual Medical Records are appropriately updated, and their records are edited
- All records and reports help Commanders determine Soldiers' eligibility to go to Annual Training and ultimately determine deployment readiness status
- Review all requested medical Exception to Policy requests and ensure Commanders can make informed decisions on training waivers
Patient Administration Non-Commissioned Officer
Iowa National Guard
01.2000 - 08.2020
- Assist the Patient Administrative Officer to oversee all patient's administrative needs and requirements such as records keeping and system data entry, standard operating procedure creation and updates, collating and reporting patience status within the hospital from daily sick call to 72 hour holds, bed capacity status, and coordinate transfers of patients to other medical facilities
- Compile data and prepare required statistical reports to relevant medical trends and potential problems
- Ensure the proper commands are notified so prevention and safety actions can be implemented
- Maintain medical record tracking system so individual Soldiers' files are updated, unit readiness can be properly evaluated and return to duty status is known and published
- Deployed to Sinai, Egypt in 2008 as part of Multinational Forces and Observers and served as a Battalion Administrative Assistant, performing administrative duties involving personnel records
- Deployed to Bagram, Afghanistan in 2010 as an Administrative Assistant in support of Operation Enduring Freedom
Member Service Representative
Linn Area Credit Union
06.2004 - 08.2018
- Worked in the Credit Union Call Center, responsible for in-coming calls and perform banking transactions such as deposits, withdrawals, transfers, credit card payments, account openings and closings, online enrollment and troubleshooting, Holiday Skip Loan payments, and loan payments
- Helped customers resolves discrepancies between account balances and overdraft fees
- Maintain and review multiple inactive accounts and determine appropriate actions to be taken
- Monitor incoming faxes, and using the RightFax program, determine appropriate department and ensure distribution was conducted in timely manner
- Followed up to make sure departments had received and understand actions that needed to be taken
- Responsible for reviewing incoming customer emails seeking problem resolution and assistance
- Once the problem was identified, either helped customer directly or referred customer to responsible division
- Examples of problems are clarification of bank statements and balances, direct deposit inquiries of changes, transaction inquiries, and general complaints or compliments
- Enroll and train customers on the Complete Remote Deposit Program
- Verified customer identification and documentation for compliant transactions
- Maintained high-quality service by adhering to company policies and standards in all member interactions
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted members with account management, including updating personal information and setting up automated payments
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors
- Handled complaints with prompt, courteous service to uphold professional reputation
- Processed account transactions accurately, ensuring proper documentation and timely processing
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing
- Promoted a positive work environment by fostering open communication between colleagues and supervisors
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages
Education
Bachelor of Arts - Human Resource Management
University of Dubuque
Dubuque, IA08.2021
Skills
- Combat Veteran
- Secret Security Clearance
- Microsoft Office Suite
- Employee Retention
- Military Laws, Regulations, & Policies
- Training and mentoring
- Confidential Document Control
- Event Planning
- Customer Relations
Certification
- Sexual Assault Prevention and Response Victim Advocate, 05/23
- Resilience Trainer Assistant, 04/14
- Army National Guard Medical Readiness Manager, 19
Affiliations
- Iowa Army National Guard
- American Legion
Volunteer Experience
- St. Ludmila Church, Tea With Thee Committee Chair, 06/23-06/24, Scheduled committee meetings., Oversaw nine committee members and delegated tasks.
- 67th Troop Command Family Readiness Group, Holiday Committee, 10/22-10/24, Managed FRG funds., Planned and coordinated FRG meal menu.
- Eastern Iowa Honor Flight, Guardian for US Veteran, 11/17-11/19, Data entry of US Veteran’s Honor Flight applications.
- Children's Miracle Network, Prize Committee, 05/14-05/18, Solicited donations of gifts from local businesses.
- St. Ludmila Church, Kolache Festival Committee, 02/22, Shift worker in kitchen.
- Religious Education, Teacher, 09/23-Current, Lead catechist to eight third grade students.
Timeline
Human Resources Non-Commissioned Officer
Iowa National Guard
08.2020 - Current
Medical Readiness Non-Commissioned Officer
Iowa National Guard
09.2018 - Current
Member Service Representative
Linn Area Credit Union
06.2004 - 08.2018
Patient Administration Non-Commissioned Officer
Iowa National Guard
01.2000 - 08.2020
Bachelor of Arts - Human Resource Management
University of Dubuque
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