Andrea L Miller
Omaha,NE
Summary
Passionate HR consultant with over 25 years' of experience serving the banking, finance, service, and retail industries. Collaborative and innovative with unique skills and expertise in instructional design (ID), learning and development (L&D) facilitation, risk management, and change management. Strategic thinker who embraces a team-focused learning model to understand her client's culture, needs, and goals. Current board member-at-large who consults for a local non-profit organization developing the 48 STARS Journeys of a Generation feature film documentary.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Instructional Design Consultant
Wells Fargo & Company
Omaha, NE
04.2004 - 12.2023
- Led six company-wide special projects and four strategic initiatives, from beginning to end, resulting in 30+ new learning solutions, nine redesigned learning programs, and updates to over 60 courses
- Designed and developed a top-five learning program for new-to-position mortgage employees, reducing seat time by 50%
- Developed manager training, in a web-based format, in under 30 days resulting in over 35K managers completing the required training
- Partnered with stakeholders in all business groups and enterprise functions to strategize, define, recommend, create, and implement learning solutions in support of transformational change
- Provided oversight and direction for a major small business learning initiative including articulating problem statements and gaining executive alignment through design, development, and implementation resulting in over 5 new courses and eight performance support tools
- Collaborated across business lines to consult with subject matter experts, product owners, and knowledge management partners for the redesign of digital content, in-person/virtual training, learning experiences, and performance support tools for nine call centers utilizing reusable content and a 40% reduction in seat time
- Owned the small business banker and lead teller essential learning programs consisting of over 20 courses
- Redesigned four learning programs during the Wachovia/Wells Fargo merger while overseeing five instructional designers
- Used multimedia content such as videos, infographics, and animations, all Microsoft Applications, and various design tools such as Adobe Pro, Captivate, and Articulate Storyline to develop learning solutions
- Used a Learning Management System to track student progress and provide data-driven insights
- Used a Learning Content Management System (Xyleme) to build and deliver learning solutions for publishing, management, and delivering training to over 260K employees
Learning & Development Consultant
Wells Fargo Bank, N.A.
Omaha, NE
12.1999 - 04.2004
- Facilitated leadership training for Community Banking including specialized systems training for small business and business banking positions, district manager, branch manager, and all banker and teller positions
- Consulted with mergers and acquisition team to design and deliver corporate culture and process training to various groups during three mergers: Norwest Bank and Wells Fargo, Wachovia and Wells Fargo conversion, Pacific Northwest Bank and Wells Fargo
- Consulted and implemented line of business initiatives and technical training for a multi-state system rollout (team of 250), and collected, and analyzed data for continuous improvement
Business Banking Associate
Norwest Bank NA
Omaha, NE
08.1995 - 12.1999
- Developed and maintained relationships with small business owners to understand their financial needs
- Prepared loan documents and presented them to clients for review and approval
Lead Vault Teller
Norwest Bank NA
Omaha, NE
06.1994 - 08.1995
- Managed a team of five tellers and provided feedback on employees' performance during one-on-one meetings
- Monitored the cash vault to ensure adequate currency supply, while ensuring the safety of all staff members working in the vault area
- Resolved escalated customer issues quickly and professionally
Proof Operator
Norwest Bank NA
Omaha, NE
06.1993 - 06.1994
- Processed credit and debit documents through a proof machine correctly endorsing and encoding each item
Education
Some College (No Degree) - Business Administration
University of Nebraska
OmahaSkills
- Instructional design
- Learning strategies
- Program improvement
- Learning Management System - Workday
- Learning Content Management System - Xyleme
- Design and graphics software (Adobe, Captivate, Articulate, Flash)
- Media production (video scripting and production / online learning)
- Strengths-based leader
- Small business and consumer lending subject matter expert
- Collaborative problem-solver
- Detail-oriented
- Self-motivated
- Needs analysis
- Performance analysis
- Project management
- Presentation and facilitation
Certification
- Ruth Clark Instructional Design Certification – 2008
- Applying Learning Psychology to Instructional Design, Clark Consulting and Training, Inc. - 2008
- E-Learning and the Science of Instruction, Clark Consulting and Training, Inc. - 2008
- Needs Assessment for Performance Technologists, Clark Consulting and Training, Inc. - 2007
- Planning Developing, and Evaluation Training, Clark Consulting and Training, Inc. - 2007
Timeline
Instructional Design Consultant
Wells Fargo & Company
04.2004 - 12.2023
Learning & Development Consultant
Wells Fargo Bank, N.A.
12.1999 - 04.2004
Business Banking Associate
Norwest Bank NA
08.1995 - 12.1999
Lead Vault Teller
Norwest Bank NA
06.1994 - 08.1995
Proof Operator
Norwest Bank NA
06.1993 - 06.1994
Some College (No Degree) - Business Administration
University of Nebraska