Andrea L. Root
Depew,New York
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches.
Overview
13
13
years of professional experience
Work History
Substitute Teacher
Our Lady Of The Blessed Sacrament School
Depew, New York
09.2020 - Current
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Provided instruction for students in core subject areas.
- Supervised lunchroom and recess activities.
eHR Applications Specialist
General Physicians PC
07.2019 - 07.2020
- Worked closely with other team members in such tasks as troubleshooting and debugging.
- Resolved system test and validation problems to provide normal program functioning.
- Participated with clients in discussion meetings.
- Participated in design and planning exercises for future software rollouts.
- Conducted scheduled system upgrades to maximize performance.
- Designed and developed application scripts for test scenarios.
- Explained project technical risks and benefits during project kick-off.
- Wrote code for database applications.
- Updated technical documentation, product specifications and technical training materials.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Developed and implemented personalized client solutions using programming language expertise.
- Delivered support training to help customers learn key features of applications.
- Created software applications in test-driven development environment.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Assisted with creation of user manuals.
- Guided team in layout modifications to improve functionality.
Medent System Administrator
UBMD Orthopaedics And Sports Medicine
Cheektowaga
11.2012 - 07.2019
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Adopted cost-effective, useful solutions to implement into current systems.
- Served as subject matter expert on proposed technology purchases.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance and downtime issues.
- Managed onboarding and offboarding of employees.
- Contributed to development, administration and testing of disaster recovery plans.
- Mentored employees and offered constructive feedback for performance improvement.
- Maintained current software licenses for computers and mobile devices.
- Created nightly jobs for database backups.
Medical Secretary
UBMD Orthopaedics & Sports Medicine
Williamsville, NY
06.2009 - 11.2012
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained office supplies inventory by checking stock, anticipating department needs and placing and expediting orders.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Coordinated customer service, patient scheduling and billing.
- Proofread documents and correspondence for accuracy and completeness.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
- Kept office equipment operating by troubleshooting breakdowns, performing preventive maintenance and coordinating repairs.
- Entered orders and e-prescribe information and created clinical visit summaries.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Received and routed laboratory results to correct clinical staff members.
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Bachelor of Science - Health Science
State University of New York At Brockport
Brockport, NY05.2008
Associate of Applied Science - Early Childhood Education
Erie Community College-City Campus
Buffalo, NY05.2006
Skills
- Organization and Planning
- Classroom and Activity Supervision
- Lesson Plan Implementation
- Administrative Support
- Procedural Updates
- Orientation and Onboarding
- Medent Electronic Health Records System
- Medical Records Management
- Technical Support and Assistance
- Training Method Development
- Documentation Support
- Service Tickets
- Medical Terminology
- Organization and Time Management
Timeline
Substitute Teacher
Our Lady Of The Blessed Sacrament School
09.2020 - Current
eHR Applications Specialist
General Physicians PC
07.2019 - 07.2020
Medent System Administrator
UBMD Orthopaedics And Sports Medicine
11.2012 - 07.2019
Medical Secretary
UBMD Orthopaedics & Sports Medicine
06.2009 - 11.2012
Bachelor of Science - Health Science
State University of New York At Brockport
Associate of Applied Science - Early Childhood Education
Erie Community College-City Campus
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