Andrea Simpson
Falls Church,VA
Summary
Positive and diligent business professional effective at promoting resident satisfaction by addressing concerns, spearheading repairs, and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 13 years of business operations and administrative experience paired with a goal-oriented and performance-minded approach.
Overview
14
14
years of professional experience
Work History
Resident Service Manager
Greystar Property Management
04.2023 - 10.2023
- Collaboratively with RPM and GM to initiate capital improvement projects.
- Fostered strong relationships with tenants, ensuring prompt and professional responses to their needs.
- Maintained 100% strict compliance with local affordable housing certification guidelines.
- Streamlined communication channels between residents, management, and staff to ensure timely response within 24 hours to inquiries and concerns.
- Developed comprehensive training materials for service staff, resulting in improved performance and efficiency.
- Leveraged social media platforms effectively to promote upcoming events and important announcements within our community.
Leasing Manager
Greystar Property Management
12.2021 - 04.2023
- Built strong relationships with clients through exceptional customer service, resulting in increased tenant retention.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Oversaw leasing team and application process, including screening prospective tenants, conducting background checks, and verifying income eligibility.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for stakeholders.
- Implemented innovative strategies to boost tenant retention and satisfaction, including community events.
Leasing Professional
Greystar Property Management
03.2019 - 12.2021
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
- Developed monthly marketing materials to highlight property features and attract potential renters.
- Provided over 20 personalized tours weekly, showcasing unit features and amenities tailored to each prospect's needs.
- Performed background checks on over 30 apartment applicants monthly.
Co-Founder and Operations Manager
DMV Area Food Truck
02.2010 - 01.2019
- Spearheaded the conception and launch of athriving food truck business.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Implemented robust financial reporting systems, ensuring transparency and accuracy.
Education
Salisbury State University
Salisbury, MD1985
Dale Carnegie Training of Central And Eastern North Carolina
Greensboro, NC2022
Skills
- Property and Sales Management
- Operational Efficiency
- Innovative Solutions
- Regulatory Compliance
- Career Development
- Financial Stability
Timeline
Resident Service Manager
Greystar Property Management
04.2023 - 10.2023
Leasing Manager
Greystar Property Management
12.2021 - 04.2023
Leasing Professional
Greystar Property Management
03.2019 - 12.2021
Co-Founder and Operations Manager
DMV Area Food Truck
02.2010 - 01.2019
Salisbury State University
Dale Carnegie Training of Central And Eastern North Carolina