Andrea Lynette Thompson
West Sacramento,CA
Summary
Logical Systems Analyst with 10 years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Various Cloud experience including Cloud Computing etc.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Systems Analyst
Public Mail&More
Sacramento, CA
02.2023 - 10.2023
- Analyzed user requirements and implemented system changes to improve efficiency.
- Developed technical documentation such as flowcharts, diagrams, and process maps.
- Provided support for end users in troubleshooting system issues.
- Performed data analysis to identify trends and recommend solutions.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Conducted research on emerging technologies and provided recommendations for upgrading existing systems.
- Monitored system performance metrics to detect anomalies or potential issues before they arise.
- Worked closely with IT teams to ensure proper integration between systems platforms.
- Created automated scripts to streamline routine tasks and reduce manual labor hours spent on processes.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
- Interacted with vendors to negotiate contracts for hardware and software purchases or services rendered.
- Deployed updates or patches to existing systems in order to maintain optimal operation levels across all environments.
- Maintained a secure environment by implementing security policies and procedures according to industry standards.
- Resolved escalated issues from help desk personnel related to system functionality.
- Provided training sessions for end users on how best utilize the company's systems.
- Tested newly installed programs and applications to validate operability.
- Coordinated installation of updated computer programs and systems.
- Troubleshot and resolved problems with programs and systems.
- Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- Created data verification methods to comply with standard system procedures.
- Performed cost-benefit analysis on potential system upgrades to support purchase decisions.
- Designed and implemented security measures to protect data.
- Integrated and updated computer systems with latest technologies required for project development.
- Maintained and created user account profiles and passwords, facilitating company-wide security.
- Identified strategies to formulate, define and document specifications.
- Troubleshot program and system malfunctions to restore normal functioning.
- Trained staff and users to work with computer systems and programs.
- Conferred with clients regarding information processing or computation needs.
- Assisted staff and users with computer malfunctions and program problems.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Developed and managed project plans while providing status updates to management.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
Owner/Operator
UpRisers Inc.
Sacramento, CA
01.2014 - 06.2017
- Developed business plan and budget to maximize profitability.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Identified potential risks associated with operations in order to minimize liabilities.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Established pricing models that balanced competitiveness with profitability goals.
- Provided leadership support for team members through coaching and mentorship programs.
- Organized events such as trade shows or conferences in order to promote brand awareness.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Delivered excellent customer service to clients and fellow employees.
- Authored presentations with sleek graphics and attention-grabbing sales copy to entice prospective clients.
- Collaborated with dispatch and supervisors to map out routes and schedules.
Education
Bachelor of Arts - Psychology And Biology
University of California At Davis
Davis, CA09.1989
Skills
- End-User Support
- System Upgrades
- Diagnostic Tools
- Resource Management
Certification
- Cybersecurity, Coursera - 2023
- Cloud Computing - 2023
Timeline
Systems Analyst
Public Mail&More
02.2023 - 10.2023
Owner/Operator
UpRisers Inc.
01.2014 - 06.2017
Bachelor of Arts - Psychology And Biology
University of California At Davis
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