ANDREA M. JOHNSON

Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Negotiated contracts with clients by understanding their requirements and offering tailored solutions, leading to mutually beneficial agreements.

Developed new business opportunities within existing accounts, resulting in expanded market share.

Conducted regular follow-ups with clients to ensure satisfaction and identify potential upsell opportunities, maintaining a high retention rate.

Utilized CRM software to manage leads and track sales activities, ensuring all information was up-to-date and accessible for team members.

Met existing customers to review current services and expand sales opportunities.

Perform outbound sales activities to identify new sales opportunities, schedule and lead discovery calls, attend conferences and marketing events to connect with ideal target enterprises, small, medium, and large ISPs, Telcos, Cloud & Hosting providers.

Execute campaign strategies, pipeline management, perform cold calls, send emails, create pricing quotes, and update Hubspot CRM.

Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.

Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.

Used CRM HubSpot software to maintain detailed contact logs and account records.

Identified new business opportunities through cold calling, networking, marketing, LinkedIn Navigator, ZoomInfo, and prospective database leads.

• Provided positive first impressions to welcome existing, new, potential customers, vendors, and partnerships. Engaged with customers to effectively build rapport and lasting relationships.
• Responded to all client inquiries and asked appropriate questions to facilitate resolution, interacted with team members across departments providing sales reports and contract details for customer renewals, implementation, and client termination agreements.
• Helped streamline procedures providing organization and support consistency for new clients, provided suggestions to improve onboarding and document management process.
• Corresponded with Sales, Vendors, Billing, and Legal keeping all stakeholders up to date on monthly sales revenue, contractual details, regulatory and compliance information regarding new business sales, renewals, vendor and partnership engagements.
• Worked as Vendor Business Liaison managing onboarding of new vendors and partnerships into vendor management system, Archer.
• Completed vendor scorecards and monitored performance and adherence to SLAs, compliance engagement questionnaires, collected and reviewed SOC reports, COI, Annual Reports.
• Enforced company protocols related to security and privacy incidents.
• Managed third party due diligence request, reviewed and updated required documents, participated in audit exams and compliance meetings.

• Performed outbound sales activities to small, mid, and top tier banks, credit unions, and non-financial institutions to identify business challenges and business objectives generating interest in Fiserv solutions.
• Identified, nurtured and pursued valuable business opportunities for Advisory Services, Raddon, and Lending Solutions.
• Generated $42 million in active pipeline YTD exceeding quota of $15 million in 1YR18.
• Scheduled in person discovery meetings and conference calls with C-level decision makers and influencers for Specialist in various Fiserv Business Units focusing on various Solution Sets, Competencies, Industries, and Asset Sizes.
• Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies utilizing Social Media, Outreach, and Salesforce customer relationship management tools.
• Fostered positive and trusting client relationships and professional reputation for meeting and exceeding objectives.

• Experienced B2B professional driving revenue and working closely with C-level decision makers and company executives at small, medium, and large banks and credit unions with focus on new business opportunities.
• Initiated discussions in July 2014 with decision makers at leading telecommunications company resulting in multi-year partnership that generated $2.1 million dollars in revenue.
• Initiated discussions in May 2012 with decision makers at leading staffing company bridging internal relationships across divisions resulting in multi-year partnership that generated $1.6 million dollars in revenue.
• Leveraged Demand Generation strategies to drive revenue growth, serving as trusted partner/consultant and advisor as well as maintaining productive and professional relationships with existing client contacts.
• Independently hunted and researched prospects while managing sales stages in average 12-month sales cycle building pipeline by nurturing existing customers while managing quota to build net new account relationships.
• Managed select accounts, scheduled conference calls, in person meetings, and follow-up meetings to re-engage existing clients to manage attrition and capitalize on upsell and cross sale opportunities.
• Routinely worked with strategic Marketing Intelligence to develop and execute marketing campaigns.
• Leveraged all prospecting skills, CRM tools, and social media for lead development and pipeline management.
• Attended trade-shows and networking events, and managed post show activities to ensure appropriate follow up.

• Relief managed multiple branches providing training and sales support to sales staff to achieve monthly sales goals and monitor compliance.
• Consistently ranked 1st out of 50 Account Executives and Top 10 out of 350 Account Executives in division overall sales.
• Received Circle of Excellence Award for outstanding sales performance.
• Recipient of HSBC Top Senior Account Executive Award for $1 million+ in sales in one month with target goal of $300,000.
• Recipient of Customer Service Award.
• Accepted loan payments, processed loan documents, reviewed loan contracts to ensure all staff complied with federal, state and company policies, procedures and regulations.
• Performed thorough loan documentation, preliminary underwriting, and disbursement of proceeds.
• Completed daily and monthly audits reconciled all loan disbursements, cash advances, payments, and bank deposits documenting and reporting any discrepancies.
• Managed all aspects Mortgage portfolio services that span mortgage lifecycle (origination, valuation, closing and title services, default management services, and asset management).
• Converted inside and outside sales lead sources into in-person appointments with potential borrowers to review mortgage options.
• Presented loan options, collected, analyzed, and organized financial documents for underwriting review.
• Nurtured and developed recommended financial solutions to best meet clients' needs disclosing all features of transactions based on federally mandated standards established in Real Estate Settlement Procedures Act (RESPA) and other federal, state and local regulations.
• Accountable for fraud prevention, maintaining ethical work standards, and high levels of service quality with vendors and agents.