Andrea Michele Brooks
Phenix City
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
34
34
years of professional experience
Work History
Receptionist/Office Assistant
Rose Anne Erickson Realty LLC
07.2018 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Answer phone promptly and direct incoming calls to correct offices.
- Respond to inquiries from callers seeking information.
- Keep reception area clean and neat to give visitors positive first impression.
- Support office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintain confidentiality of information regarding clients and company.
- Receipt rent payments, earnest money/construction deposits transactions.
- Enter maintenance request from tenants using Propertyware.
- Communicate with vendors/owners regarding maintenance request.
- Receive and distribute mail/packages.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Real Estate Agent
Rose Anne Erickson Realty LLC
07.2018 - Current
- Manage contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiate, facilitate, and manage real estate transactions.
- Advertise client properties through websites, social media, and real estate guides.
- Maintain connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Guided first-time homebuyers through purchasing process, making it less daunting and more understandable.
- Reviewed and executed confidential documents, contracts and disclosures.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Show homes.
- Communicate with customers/clients about the current properties that are for sale.
Front Desk Guest Service Agent
Hilton
04.2017 - 12.2017
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
- Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
Court Specialist
State of Alabama
10.1990 - 11.2016
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Assisted the public in navigating the court system by providing information on processes, forms, resources, or other relevant topics related to their needs.
- Trained new hires on court procedures, policies, and best practices to maintain a high standard of service.
- Provided exceptional customer service while responding promptly to inquiries from attorneys, litigants, and other court users.
- Maintained and prepared court dockets and updated disposition of cases after court hearings and trials.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performed routine data entry or document management.
- Attended court.
- Prepared Committal to custody or Order of Release for judge to sign.
- Swore in warrants.
- Accepted passport applications and fees.
- Greeted the public.
- Sorted and distributed mail.
Education
No Degree - Computer Science
Selma University
Selma, ALNo Degree - Real Estate Licensing
Avery Yarbrough Real Estate School
Phenix City, AL12-2005
High School Diploma -
Smiths Station High School
Smiths Station, AL05-1985
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer and client relations
- Greeting and seating clients
- Data inputting
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Clerical support
- Professional demeanor
- Service-oriented mindset
- Multitasking and prioritization
- Calm demeanor
- Positive and professional
- Customer service
- Problem-solving
- Attention to detail
Timeline
Receptionist/Office Assistant
Rose Anne Erickson Realty LLC
07.2018 - Current
Real Estate Agent
Rose Anne Erickson Realty LLC
07.2018 - Current
Front Desk Guest Service Agent
Hilton
04.2017 - 12.2017
Court Specialist
State of Alabama
10.1990 - 11.2016
No Degree - Computer Science
Selma University
No Degree - Real Estate Licensing
Avery Yarbrough Real Estate School
High School Diploma -
Smiths Station High School
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