Andrea Michelle Bair
Taylorsville,UT
Summary
I have been with JetBlue for over 5 years. I started out in Reservations, took special assignments and acting opportunities, and additional trainings to make me a more valuable crewmember. I am dedicated and committed to JetBlue and look for learning and growing opportunities. I have worked in stressful situations helping to assist customers who are stranded or prevent them from being displaced during IROPs and controllable situations. I have helped my fellow crewmembers with difficult situations and just for moral support.
Overview
8
8
years of professional experience
Work History
Acting Positions
JetBlue
Salt Lake City, UT
01.2020 - Current
ATS Testing 2020
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Worked on Bot compatibly for Safari, Explorer, and Chrome
- Worked on Points Cash bookings
Customer Recovery (CRS) 2021 and 2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Resolved customer concerns with products or services to help with retention and loyalty.
- Worked on additional CRS teams by using effective decision making, critical thinking and time management skills.
Special CRS teams
- Reimbursement
- Interline
Customer Support
JetBlue
Salt Lake City, UT
01.2017 - Current
- Listened to customers' questions and concerns to provide answers or responses.
- Responded to disruptive events using crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Assisted customers via phone and chat. Been on chat since 2019.
- Accepted payment by credit card and offered self-serve payment options.
Education
Bachelor of Science - Counseling And Management
University of Phoenix
Salt Lake City, UT05.2008
Skills
- Flexible and Adaptable
- Self-Motivated
- Decision-Making
- Active Listening
- Multitasking Abilities
- CRO Trained
- Gladdy and ASAPP
- Astute
- Saber
- Digital Pay
- Interline
- 'Crew support' trained
Accomplishments
I was recognized by Robin when a Retired Disable Vet reached out to express his gratidue for my assistance. Robin awarded me with 2 roundtrip positive space tickets.
Timeline
Acting Positions
JetBlue
01.2020 - Current
Customer Support
JetBlue
01.2017 - Current
Bachelor of Science - Counseling And Management
University of Phoenix