Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREANA ANDERSON

Jersey,City

Summary

Resourceful, problem solver with exposure. Goal oriented with good people skills, listening skills and communication skills Trained customer service rep that is obligated to help customers solve problems Able to apply creative vision within teams to generate engaging performance that is aligned with company's objective Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

13
13
years of professional experience

Work History

Supervisor

Target
04.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.

Airports Supervisor

JetBlue Airways
07.2016 - 01.2022
  • Checking counter agent , Liaison- Gate/Counter trainer POC- Acting Lead Assisting customers with checking processes Directing and assisting customers Communicating with customers in a professional and personal way Working and communicating as a team Airports Operations Supervisor (Gates, Counter & Baggage) Overseeing groups and organizations CRO (Complaint Resolution Officer) Overseeing customer experience for customers with a disability Target Supervisor (Customer service engagement)
  • Assisted customers with ticketing and baggage check-in requirements.
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Sold, printed and reissued available tickets to customers at check-in.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Monitored gate areas and addressed security situations with management.
  • Communicated with site personnel by relaying information via radio calls.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.

Cashier

JFK Airport T5
01.2015 - 01.2016
  • Handle cash transaction with customers Resolve customers complains, guide them and provide relevant information Trained other staff members to work as cashier Label and packed products Food Preparation Receive payments in debit and credit cards

Multiplex Triangle Cinema
04.2013 - 12.2014
  • Answered customer queries and completed required paperwork Performed various opening and closing duties daily Received and filled all customer food orders in a timely and courteous fashion Maintained and updated all daily task and inventory reports Greet customers as they arrive at the counter

Daycare Assistant

Bright Scholars
09.2012 - 05.2013
  • Carefully monitor children's play activities
  • Offer detailed daily reports that outline each child's activities
  • Incorporate music and art activities to encourage creativity and expression
  • Maintained a child-friendly environment with access to outdoor activities
  • Prepared meals, supervised bath time

Education

Phlebotomy, EKG) -

Secondary Training
New York, NY
01.2016

Nursing

Nassau Community College
Garden City, NY
07.2015

High School Diploma -

Humanities And The Arts High School Campus Magnet High School
New York, NY
07.2014

Skills

  • Able To Cooperate with Teams
  • Written and Oral Communication
  • Effective Attendance Punctuality
  • Organizing Skills
  • Great customer service skills
  • Customer Service
  • Staff Training
  • Store Opening and Closing Procedures
  • Policy and Procedure Modification
  • Team Leadership
  • Safety Protocols
  • Leadership
  • Scheduling

Timeline

Supervisor

Target
04.2023 - Current

Airports Supervisor

JetBlue Airways
07.2016 - 01.2022

Cashier

JFK Airport T5
01.2015 - 01.2016

Multiplex Triangle Cinema
04.2013 - 12.2014

Daycare Assistant

Bright Scholars
09.2012 - 05.2013

Phlebotomy, EKG) -

Secondary Training

Nursing

Nassau Community College

High School Diploma -

Humanities And The Arts High School Campus Magnet High School

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