Andreana Flint
Westland,MI
Summary
Conscientious Healthcare professional offering over ten years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
14
14
years of professional experience
Work History
Medical Assistant -Urology and Pediatrics
Michigan Medicine University Of Michigan
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted with procedures such as cystoscopies, vasectomies, botox procedures , & stent removals
- Proficient with EMR system (MICHART)
Medical Assistant
MIND INSTITUTE
01.2017 - 06.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Customer Service Representative
Waste Management
02.2019 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Comcast
09.2014 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Facilities Coordinator
Jackson Foster Care
01.2010 - 12.2017
- Maintained physical condition of the group home applying available resources and personnel to achieve safe, clean and functional environment.
- Coordinated children in and out of the home
- Provided transportation to and from their doctor's appointments
- Coordinated visitation with biological parents
Education
Licensed Practical Nurse- Waiting For ATT - Nursing
Dorsey School
Madison Heights08.2021
Skills
- Medical Terminology
- Assisting with Physical Exams
- Patient Assessments
- Vascular Sonography
- EMR Systems
- Lab Equipment Calibration
- Clinical Applications
- Specimen Collection
- Charting Expertise
- Communicating with Patient Families
Timeline
Medical Assistant -Urology and Pediatrics
Michigan Medicine University Of Michigan
06.2023 - Current
Customer Service Representative
Waste Management
02.2019 - 05.2021
Medical Assistant
MIND INSTITUTE
01.2017 - 06.2023
Customer Service Representative
Comcast
09.2014 - 02.2019
Facilities Coordinator
Jackson Foster Care
01.2010 - 12.2017
Licensed Practical Nurse- Waiting For ATT - Nursing
Dorsey School
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