Andreana Shead
St Louis,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successfully works as part of team to reach personal and business goals.
Personable and dedicated Customer Service Representative with extensive experience in retail industry and hr management. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Schnucks
Saint Louis, Mo
09.2017 - 01.2024
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments, and issue receipts.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers with locating and choosing merchandise in any store department.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Assisted customers by answering questions and fulfilling requests.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Improved customer service wait times to mitigate complaints.
- Assisted in training of new hires on organizational procedures, policies and sales.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Helped with employee transfers and referrals.
- Reported on workplace health and safety compliance to superiors.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Facilitated tours to groups of up to 10
- Delivered guided tours, presenting scripted information and answering questions.
- Explained goals and expectations required of trainees.
Union Organizer
Local 655
, MO
08.2021 - 08.2022
- Identify and meet with workers to discuss benefits of a Union
- Identify, recruit, train and develop worksite leaders and stewards and mentor them on representation matters and contract interpretation to support employee representation
- Develop, implement, and oversee the organizing campaign, from establishing committees through engaging in targeted actions to improving working conditions for workers
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Taught frontline leadership to improve labor and management interactions, reducing grievances and arbitration needs.
- Learn about job sites of interest, such as ownership structure, products or services made or sold, competitors and other information
- Visit job sites of interest in an effort to recruit new union members
- Ensure that union members’ rights are honored
- Maintain accurate and up to date records
- Prepare periodic reports concerning unionizing efforts, activities, progress and status
- Bargain contracts and ensure that the employer is in compliance with all federal, state and local laws and regulations
Retail Sales Representative
Family Dollar
Saint Louis, Mo
05.2016 - 09.2017
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays
- Maintained clean sales floor and straightened and faced merchandise
- Performed stocking and informed management of low inventory quickly
- Greeted customers, helped locate merchandise and suggested suitable options with prices
- Counted cash in register drawer at beginning and end of shift.
- Expressed appreciation for patronage, inviting and encouraging customer return visits.
- Offered coupons and special deals to increase customer spending.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Consistently met or exceeded sales quotas by assessing and meeting customer needs.
Customer Service Representative
Pizza Hut
Saint Louis, Mo
10.2014 - 05.2016
- Operated and sanitized kitchen and food preparation equipment
- Checked completed orders for accuracy and bagged meals for easy carrying
- Maintained clean, sanitized and well-organized food preparation zones
- Provided customers with information on specials and discount deals
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Maintained excellent attendance record, consistently arriving to work on time
- Maintained high standards of customer service in high-volume, fast-paced operations
- Greeted customers promptly and took orders to keep flow of traffic moving
- Consistently provided friendly service to promote better customer engagement.
Education
High School Diploma -
Roosevelt High
05.2017
Skills
- Basic math skills
- Order taking
- Multitasking
- Patience
- Knowledge of your product or service
- Communication
- Empathy
- Time Management
- Credit Card Payment Processing
- Active Listening
- Product Organization
- Onboarding
- Scheduling
- Staff Training
- Call Center Operations
- Customer Service
- Interpersonal communication
- Creativity
- Web conferencing
- Human Resource Management
- Orientation facilitator
- Employee Interviewing
- Training Video Production
- Recruitment and Hiring
Timeline
Union Organizer
Local 655
08.2021 - 08.2022
Customer Service Representative
Schnucks
09.2017 - 01.2024
Retail Sales Representative
Family Dollar
05.2016 - 09.2017
Customer Service Representative
Pizza Hut
10.2014 - 05.2016
High School Diploma -
Roosevelt High