Andreana Franklin
MPH
Missouri City,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Analytical, experienced, and knowledgeable public health professional with strong attention to detail and demonstrated history of working in the hospital & healthcare industry accompanied by a passion for advancing public health. Skilled in pharmacy automation implementation; pharmacy compliance; pharmacy automation best practices; project leadership and solutions-based results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable expert with proven ability to design health education campaigns and programs to raise awareness of health issues. Experienced in assessing need for health education and developing strategies to promote health and wellness. Skilled in teaching, mentoring and developing relationships with individuals to support health initiatives.
Overview
14
14
years of professional experience
8
8
Certificates
Work History
Public Health and Data Collection Intern
Louisiana Coalition on Criminalization and Health
1 2024 - Current
- Collaborated with the team, the goal is to obtain data to be utilized in the advocation of decriminalizing HIV laws and to present during LCCH full team meetings. Particularly, LA-HIV-CRIM:1942.
- The objective is to devise and establish a superior strategy and plan for collecting and analyzing data from designated parishes. Overall, retrieved 80% of data for assigned parishes with HIV diagnoses and related arrest records.
- Actively participated in and facilitated 75% of intern team meetings via Zoom, offering insightful suggestions that led to innovative problem-solving strategies.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed 100% to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Completed research, compiled data, updated spreadsheets, and produced timely reports after performing data cleaning.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues to contribute to LCCH's mission to modernize HIV laws in Louisiana.
- Attended legislative hearings regarding the HIV laws in Baton Rouge, La (virtual) regarding LA-HIV-CRIM:1942.
- Gained valuable experience working within the field of public health and data analysis, applying learned concepts directly to relevant work situations.
Professional Services Specialist
Omnicell
11.2022 - 02.2023
- Manage installation projects and ensure all business needs are met
- Performs required tasks to ensure timely go live are met and successful
- Complete application and hardware configuration and database requirements and setup Omnicell products
- Provides best practice guidance and feedback for customer process discussions
- Assist with procedural variations needed for the technology change
- Negotiate with internal and external groups to set priorities and obtain required resources to ensure successful project completions
- Site cleanup: submit and closeout all RMAs for project, return/dispose of all unused implementation materials
- Sometime serve as secondary subject matter expert and product consultant for Omnicell solutions
- Risk escalations to Omnicell project lead
- Performs required tasks to ensure timely go live and customer satisfaction
- Performs go live support
- Site cleanup: submit and closeout all RMA's for project, return/dispose of all unused implementation materials
- Assist with obtaining customer acceptance
- Assist in account hand offs
- Understanding of HL7 standards and Omnicell OIS
- Customer and internal communications including team and customer meetings via zoom
- Revenue awareness
- Implementation best practices and job aides
- Maintaining strong industry and product knowledge.
Automation Pharmacy Technician IV
Omnicell
08.2021 - 11.2022
- Operated and maintained stock within the XR2 for customer site
- Ensured that designated staff at customer site were properly informed and educated on any product and software updates
- Assisted in product implementation while providing updates to managers and support staff
- Stocked and returned medications to XR2 robot to optimize the customers use of automation
- Monitored and maintained formulary inventory levels to ensure availability of medications for daily dispensing
- Maintained XR2, reported unresolved issues to the technical assistance center, and communicated resolution updates with customer
- Recommended drugs to be added to automation products based on data usage, demand, and workflow
- Performed daily and periodic cleaning of the equipment according to recommended best practices
- Inspected robot cell daily for issues, wear, and functionality
- Resolved and troubleshot common system issues
- Appropriately monitored and documented trends to help determine root cause of issues
- Maintained a high level of communication to ensure proactive, solution-oriented problem identification and resolution
- Ensured high levels of customer satisfaction by aligning the pharmacy services program to provide customer-focused support emphasizing quality, professionalism, and responsiveness.
Senior Prior Authorization Pharmacy Technician
Optum
10.2020 - 08.2021
- Provided quality service through efficient and accurate prior authorization service support. Received and completed an average of 80 calls per day and 25 electronic fax requests per hour.
- Initiated and assisted physicians, pharmacies, patients, and caregivers with both prior authorization and appeals processes with a daily goal of 95% completed processes. Achieved a daily average of 97% of processed and completed prior authorization requests.
- Troubleshoot and investigated claims and rejects while ensuring clinical notes and information adhered to appropriate and specific plan detail
- Reported 100% of findings and inaccurate data to appropriate departments.
- Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
- Maintained regulatory compliance by staying up-to-date on industry changes and implementing appropriate adjustments to workflow procedures.
- Reduced errors in the prior authorization process by diligently reviewing patient records, insurance details, and medication interactions.
- Supported team members during peak periods to ensure seamless service delivery and optimal patient care.
Senior Certified Pharmacy Technician
CPS
02.2015 - 09.2020
- Successfully assumed all responsibilities assigned to benefit the operation of the pharmacy. Supervised 3-5 pharmacy technicians during evening shift.
- Processed 85% of prescriptions from intake to order completion
- Stocked, prepared, stored, compounded, labeled, and distributed medications
- Compounded an average of 120 sterile preparations per shift, including chemotherapy and supplies.
- Inspected and maintained emergency medical trays
- Properly managed pharmaceutical waste including pharmacy clean room and ante room.
- Scanned documents. Validated patient data, health insurance information, and prescriptions. Contacted physicians’ offices regarding prescription questions.
- Delivered medication throughout the hospital. Responded to requests for medications from nursing personnel.
- Instructed patients on use of medications and prescriptions.
- Successfully led and trained new hires on automated pharmacy equipment and instructed colleagues on implementation of new products.
- Monitored assigned areas for out-of-stock or out-of-date inventory.
- Ordered, received, and maintained awareness of inventory levels by anticipating shortages in supply. Collected and loaded drugs into an automated drug dispensing system in accordance with state or federal pharmacy laws.
Unit Tech
Lake Charles Memorial Health System
01.2011 - 02.2015
- Organizing patients medical records; updating patients medical records; communicating with physicians & nurses; inputting patient information on McKesson Software; answering & transferring calls to appropriate person/department; ensuring patient has the appropriate appointments following their discharge
- Increased patient satisfaction rates by consistently delivering compassionate care that addressed both physical needs and emotional wellbeing.
- Strengthened interdisciplinary teamwork among nurses, physicians, therapists, social workers as a result of efficient collaboration during rounds.
- Promoted effective communication between patients, families, and healthcare providers through clear documentation in medical records.
- Conducted comprehensive patient assessments to identify needs, risks, and preferences in order to tailor care plans accordingly.
Education
Master of Public Health - MPH -
03.2023 - 5 2024
- 3.83 GPA
Capstone Project: Analysis of a Public Health Problem: Heart Disease in Black Women
Gathered and presented research that comprehensively detailed the socioeconomic status, historical context, and behavioral factors that contribute to the disproportionate prevalence of heart disease in Black women. Provided recommendations that include but are not limited to current program evaluations, cultural competencies, and further dedicated research.
Health Promotion Program: Bayou Sisterhood of Prevention
Utilizing information gathered from sociological, epidemiological, situational, and educational assessments, created a well-detailed program plan based on the CDC framework to advocate and promote sexual wellness among the target population of Black women by incorporating appropriate theoretical models. The program provides resources, education, and focus groups to ensure community health and decrease STD/STI transmission.
Bachelor of Science - BS - Sociology, Concentration in Global Health Population
08.2019 - 12 2022
- magna cum laude graduate
Skills
Data Cleaning
Websites
Certification
Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB), 04/2015, 04/2025
Affiliations
American Public Health Association (APHA)
Timeline
LSU Shreveport - Master of Public Health - MPH,
03.2023 - 5 2024
Professional Services Specialist - Omnicell
11.2022 - 02.2023
Automation Pharmacy Technician IV - Omnicell
08.2021 - 11.2022
Senior Prior Authorization Pharmacy Technician - Optum
10.2020 - 08.2021
Lamar University - Bachelor of Science - BS, Sociology, Concentration in Global Health Population
08.2019 - 12 2022
Senior Certified Pharmacy Technician - CPS
02.2015 - 09.2020
Unit Tech - Lake Charles Memorial Health System
01.2011 - 02.2015
Public Health and Data Collection Intern - Louisiana Coalition on Criminalization and Health
1 2024 - Current
Locations
Greater Houston
Locations
Greater Houston
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