Andrea Nicole CRUZ
San Bruno,CA
Summary
Talented Student Manager well-versed in university procedures and activities. Uses good multitasking, project management and analytical abilities to keep Front Desk operations efficient. Attentive to department and student needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Memberships and Outreach Student Manager
Mashouf Wellness Center
San Francisco , CA
09.2021 - Current
- Student manage the Front Desk Staff at Mashouf Wellness Center
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Ambassador Student Manager
Gators Helping Gators
San Francisco , CA
06.2021 - 08.2021
- Assisting in scheduling GHG Ambassadors
- Communicate/Support GHG Ambassadors
- Work alongside General Manager to facilitate program
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
Health Ambassador
Gators Helping Gators Ambassador, San Francisco State University
San Francisco , CA
08.2020 - 08.2021
- Communicate and support Front Desk staff with inquiries, scheduling and memberships
- Worked in team settings amongst other department Student Managers, Checking faculty, staff and students into facilities
- Check daily completed COVID 19 health assessment
- Following safety protocols (six feet distance, masks, completed health assessments)
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
Front Desk
Mashouf Wellness Center, San Francisco State University
San Francisco , CA
05.2019 - 05.2020
- Maintain entrance of facility as Front Desk personnel
- Communicate with members/MWC staff
- Assist students/faculty members with active equipment and personal inquiries
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Sales Associate
Charlotte Russe
San Bruno , CA
02.2018 - 03.2019
- Associate assisting customers with purchases/transactions
- Worked register and fitting room; ensured support towards customers within products
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Seasonal Sales Associate
Spirit Halloween
San Bruno , CA
08.2017 - 10.2017
- Assisted customers with costumes/transactions
- Worked register and fitting room; ensured support towards customers
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Master of Arts - English Literature
San Francisco State University
San Francisco, CA05.2024
Bachelor of Arts - English Literature, Theater Arts
San Francisco State University
San Francisco, CA05.2022
Skills
- Individual Trainings
- Student Engagement
- Scheduling and Coordinating
- Student Assistance/Safety
- Operational Efficiency
- Student Leadership
- Collaborative Environments
- Professional Relationships
- Student Assessment
Certification
- FLUENT IN ENGLISH CAN UNDERSTAND/PROFICIENT IN SPANISH GOOGLE SLIDES MICROSOFT WORD
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Volunteer Experience
St Bruno's Catholic Church, San Bruno, CA 2012-2014
- Assisted Saturday school teachers with teaching practices/learning outcomes
- Performed liturgical practices during church masses
- Provided warm and welcoming environment to church community
San Bruno Public Library, San Bruno, CA 2014-2015
- Tutored students in the after school program at local library
- Assisted and encouraged students with Math and English homework
- Taught elementary students how to read and engage with literary texts
- Provided warm and welcoming environment to students
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Memberships and Outreach Student Manager
Mashouf Wellness Center
09.2021 - Current
Ambassador Student Manager
Gators Helping Gators
06.2021 - 08.2021
Health Ambassador
Gators Helping Gators Ambassador, San Francisco State University
08.2020 - 08.2021
Front Desk
Mashouf Wellness Center, San Francisco State University
05.2019 - 05.2020
Sales Associate
Charlotte Russe
02.2018 - 03.2019
Seasonal Sales Associate
Spirit Halloween
08.2017 - 10.2017
Master of Arts - English Literature
San Francisco State University
Bachelor of Arts - English Literature, Theater Arts
San Francisco State University
- FLUENT IN ENGLISH CAN UNDERSTAND/PROFICIENT IN SPANISH GOOGLE SLIDES MICROSOFT WORD
- First Aid/CPR Certified
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