Andreanna Johnson
Justice,USA
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Proven track record of creating positive client experiences and adapting to challenges. Strong problem-solving abilities with a history of building effective relationships with clients and team members. Experienced in fast-paced environments, consistently delivering high-quality work under pressure.
Overview
11
11
years of professional experience
Work History
Mental Health floor Supervisor
Flatrock Inc.
Flint, MI
06.2023 - 02.2026
- Trained in medication administration
- Implemented QuickmaR procedures to streamline medication administration and improve patient compliance
- Facilitated regular team meetings to enhance communication and address patient care strategies
- In house Audits
- Prepared meals for patients
- Completed shift paperwork accurately
- Monitoring shift employees
- Trained in right violation protocols
- Trained in HIPAA compliance standards
- Trained staff in crisis prevention intervention to ensure safety and effective response during emergencies
- Trained in CPR techniques
Security Officer manager
Ironman Security LLC
Flint, MI
03.2020 - 09.2023
- Provided armed security services
- Provided unarmed security services
- Executed contracts with clients to establish service agreements and ensure alignment with security protocols
- Organized team meetings to enhance communication and address operational issues
- Hiring new employees
- Processed payroll for employees to ensure timely and accurate compensation
- Scheduled appointments for clients and staff
Full-time Manager
Rue21
Okemos, MI
08.2022 - 08.2023
- Oversaw daily operations and maintained relationships with staff to ensure smooth workflow
- Hiring new managers and floor staff
- Led training sessions for staff to enhance skills and improve service quality
- Coordinated team meetings to update project status and align on goals
- Scheduled appointments for staff meetings
- Microsoft 360
- Payroll
Janitorial Floater
GRBS, Inc.
East Lansing, MI
02.2023 - 05.2023
- Executed thorough cleaning of facilities to uphold hygiene standards
- Ensured cleanliness in travel area for safe and pleasant experiences
- Streamlined technology-related tasks to support operational efficiency
Team Member
Dickey's Barbecue Pit
East Lansing, MI
11.2022 - 01.2023
- Processed customer orders efficiently at point of sale
- Measured and prepared food ingredients for cooking and serving
- Executed cleaning tasks to ensure a hygienic environment
Production
Dakota-Lansing
Lansing, MI
07.2022 - 07.2022
- Monitored production processes for quality assurance purposes.
- Provided technical support during production processes.
- Coordinated production schedules with printers and distributors.
- Assembled transmission and engine components on production floor.
Transmission Prep.
The Shyft Group
Charlotte, MI
04.2022 - 07.2022
- Assembled transmission components accurately to support quality standards.
- Operated assembly line to maintain steady production flow.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Assistant
AFC LLC
Lansing, MI
04.2020 - 05.2022
- Coordinated employee meetings and shifts to ensure optimal staffing and communication
- Managed office operations to support daily administrative tasks and workflow
- Processed payroll using ADP software
- Trained new employees to facilitate smooth onboarding and integration into the team
- Phone calls and setting up appointments
- Digitized documents by scanning
- Conducted audits to ensure compliance
Janitorial Lead
HASLETT PUBLIC SCHOOLS
Haslett, MI
01.2022 - 03.2022
- Led team meetings to provide project updates and align on priorities
- Supported supervisor with daily operations to ensure smooth workflow
- Executed cleaning tasks to support a hygienic and organized facility
Custodian Lead
Hi-Tec Building Services
Lansing, MI
02.2021 - 01.2022
- Delegated tasks to team members to optimize workflow
- Executed general cleaning tasks to ensure a clean and safe environment
- Supported manager with daily operational tasks
- Contributed to meetings to provide updates on project progress
Environmental Services Aide/ lead
Hurley Medical Center
Flint, MI
10.2016 - 04.2020
- Executed thorough cleaning tasks across multiple facilities to maintain hygiene standards
- Trained new employees on procedures and responsibilities to ensure smooth onboarding
- Phone or pager protocol
- Completed HIPAA compliance training to uphold patient confidentiality and regulatory standards
- CPR certified
Assistant Manager
KBP Foods-Flint
Flint, MI
01.2015 - 11.2018
- Processed payroll for employees to ensure accurate and timely compensation
- Scheduling
- Trained new employees and managers to enhance operational efficiency and service quality
- Conducted regular inventory checks to maintain stock levels and reduce waste
- Prepping food
- Phone protocol
- General cleaning and deep cleaning.
- State food safety certification
Education
Medical Billing & Coding - Associate degree of science
Ultimate Medical Academy
East Lansing, MI09-2024
Bachelor of Science - BSN
Chamberlain University
Addison, IL04-2026
Skills
- Administrative clinical supervision
- Mental health inpatient
- Mental health outpatient
- Psychiatric care
- Addiction counseling
- Patient engagement
- Care plans
- Case management
- EHR management
- Medical terminology
- HIPAA compliance
- Medical coding
- Insurance medical billing
- Denial management
- Medicaid health insurance
- Patient records management
- Appointment scheduling
- Calendar management
- Administrative experience
- Clerical experience
- Microsoft Office
- Microsoft Excel
- Payroll
- Project coordination
- Office management
- Delegation
- Attention to detail
- Crisis intervention
- Incident Report writing
- Customer inquiry handling
- Dental office experience
- Crisis intervention
Timeline
Mental Health floor Supervisor
Flatrock Inc.
06.2023 - 02.2026
Janitorial Floater
GRBS, Inc.
02.2023 - 05.2023
Team Member
Dickey's Barbecue Pit
11.2022 - 01.2023
Full-time Manager
Rue21
08.2022 - 08.2023
Production
Dakota-Lansing
07.2022 - 07.2022
Transmission Prep.
The Shyft Group
04.2022 - 07.2022
Janitorial Lead
HASLETT PUBLIC SCHOOLS
01.2022 - 03.2022
Custodian Lead
Hi-Tec Building Services
02.2021 - 01.2022
Administrative Assistant
AFC LLC
04.2020 - 05.2022
Security Officer manager
Ironman Security LLC
03.2020 - 09.2023
Environmental Services Aide/ lead
Hurley Medical Center
10.2016 - 04.2020
Assistant Manager
KBP Foods-Flint
01.2015 - 11.2018
Medical Billing & Coding - Associate degree of science
Ultimate Medical Academy
Bachelor of Science - BSN
Chamberlain University