Andreanna Watterson
Conway,MO
Summary
Proven achiever with extensive experience at TTEC Services, adept in financial reporting and exceptional customer relationship management. Enhanced customer satisfaction and reduced financial crime through innovative solutions. Skilled in data processing and maintaining confidentiality, demonstrating strong communication and decision-making abilities. Committed to delivering outstanding results and fostering customer loyalty. Accomplished 15+ years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
9
9
years of professional experience
Work History
Dual Banking Specialist
TTEC Services
12.2019 - 04.2024
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased rapport with members and repeat business.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Helped customers prepare documents required to complete transactions and process requests.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Implemented effective fraud detection measures that significantly reduced instances of financial crime within the institution.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Navigated through various databases efficiently, retrieving relevant information needed for each client interaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Provided excellent customer service while following through on responsibilities to customers and recovering from any errors made.
Customer Service Representative/HR Assistant
CSLLC
09.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
Pharmacy Technician
Walgreens
12.2016 - 08.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Sales Associate
Walmart
07.2015 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
GED -
Lebanon Literacy Council
Lebanon, MO09.2019
Skills
- Data Processing
- Cash handling and management
- Branch operations
- Financial Reporting
- Bank services
- Exceptional Customer Relationship Management
- Data Entry
- Payment Processing
- Account Monitoring
- Honest and Dependable
- Decision-Making
- Strong Communication Skills
- Fast Typing Speed
- Numeric Data Entry
- Document Scanning
- Confidentiality and Security
Extra Curriculars/Hobbies
- Rodeos- Participating in Speed events such as Barrel Racing and Roping
- Family Time- Being able to enjoy time with my Children and Family
- Singing- Karaoke or being able to Sing with others
Timeline
Dual Banking Specialist
TTEC Services
12.2019 - 04.2024
Customer Service Representative/HR Assistant
CSLLC
09.2017 - 08.2018
Pharmacy Technician
Walgreens
12.2016 - 08.2017
Sales Associate
Walmart
07.2015 - 02.2016
GED -
Lebanon Literacy Council