Andreanna Znak

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered multi-line phone system and enthusiastically greeted callers.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Served as a liaison for students, staff/State agencies regarding federal work study.
• Enforced policies and procedures that ensured consistency and equity in the delivery of the work study program.
• Supported development of work study opportunities for students.
• Aided students in placement and provided appropriate training to students and supervisors
• Collaborated with Financial Aid to ensure a compliant program that complied with applicable local, State and Federal laws, policies, procedures and regulations.
• Updated all necessary forms, manuals, orientation packets, student and supervisor manuals.
• Serve early college and high school partnership students both on and off campus.
• Provide support as advised by the supervisor including onboarding and registration on new and continuing students.
• Composes, edits, types, and proof correspondences, reports, memos, and other documents as assigned by the supervisor.
• Maintains and updates program promotional materials and website.
• Supports and participates in strategic initiatives and performs other duties as assigned.
• Maintains confidential files for students, faculty and staff.
• Liaises with high school personnel
• Performs additional tasks or duties as assigned by the supervisor or other designated management.

• Answered phones, called prospects and handled initial email contacts for applicants to all programs.
• Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
• Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
• Assisted applicants with admissions packet and served as point of contact throughout admissions process.
• Assisted in the process of all incoming college and high school transcripts to input transfer courses into the Ellucian system.
• Downloaded all online applications into the Ellucian system.

- Assisted students with all registration and Admissions procedures throughout the high-peak registration and enrollment period.

- Handled the processing of confidential documents; such as name and address changes, transcripts, registration forms and student records in accordance with college policies and regulations.

- Received, investigated and resolved duplicate records/student accounts, student holds, and official transcript requests.