Andreanna (Andi) Munson
Eagle Lake,Maine
Summary
Dedicated Customer Success Representative with a proven track record in managing customer inquiries, facilitating onboarding, and utilizing CRM software to enhance client satisfaction. Results-oriented professional with expertise in technical support and team training. Skilled in customer feedback analysis and account management, contributing to improved service quality and client retention. Dynamic individual with strong project management skills. Experienced in coordinating cross-functional teams to resolve client issues and drive customer success initiatives. Customer-focused professional experienced in supporting clients' needs, driving product adoption, and fostering customer loyalty. Known for strong communication skills and problem-solving capabilities. Demonstrated success in managing complex customer issues, implementing effective solutions, and contributing to team objectives. Significant impact on customer retention and satisfaction through proactive relationship management. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Success Representative
Bristol Seafood
Portland, ME
09.2021 - Current
- Managed customer inquiries through phone and email support channels.
- Coordinated with sales and operations teams to resolve client issues.
- Developed training materials for new customer success representatives and is responsible for training new representatives
- Forecasting and production experience, inventory management
- Logistics experienced
- Facilitated onboarding processes for new clients to enhance user experience.
- Maintained comprehensive knowledge of product offerings and services available.
- Assisted in gathering customer feedback to improve service quality.
- Documented client interactions in CRM software for future reference.
- Provided troubleshooting support for product-related concerns and inquiries.
- Maintained up-to-date knowledge of products, services, policies, and procedures.
- Managed multiple projects concurrently while meeting tight deadlines.
- Utilized CRM software programs to track customer interactions and update records accordingly.
- Performed data entry tasks related to updating account information or logging call notes into the system.
- Attended industry events and conferences as a representative of the company's brand.
- Monitored trends in customer inquiries to inform marketing strategies or product development initiatives.
- Developed relationships with customers by providing prompt responses to their inquiries.
- Followed up with customers post purchase to ensure they were satisfied with their experience.
- Managed customer accounts by monitoring usage levels, providing updates on new features or enhancements, and ensuring renewal deadlines are met.
- Analyzed customer feedback to make recommendations for process improvements.
- Provided exceptional customer service and technical support to customers via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on individual customer requirements.
- Collaborated with cross-functional teams to identify root causes for customer issues.
- Cultivated strong working relationships between departments within the organization in order to better serve customers needs.
- Resolved customer inquiries in a timely manner while maintaining high quality standards.
Line Leader
Paradigm
Portland , ME
04.2018 - 08.2021
- Coordinated daily operations of production line to ensure efficiency and quality.
- Trained new staff on safety procedures and operational protocols.
- Monitored equipment performance to identify maintenance needs promptly.
- Led team meetings to discuss workflow improvements and address challenges.
- Ensured compliance with safety regulations across production processes.
- Inspected finished products for quality assurance before packaging.
- Collaborated with management to streamline production schedules and resources.
- Trained new hires on the use of machinery and standard operating procedures for the line.
- Monitored production lines to ensure accuracy of product quality, quantity, and timing.
- Enforced proper usage of Personal Protective Equipment among all personnel at the workplace.
- Resolved conflicts between coworkers in a professional manner while maintaining a safe working environment.
- Oversaw equipment running, strictly adhering to manufacturer safety protocols to alleviate possible injuries.
Education
Some College (No Degree) - Business Administration
Northern Maine Community College
Presque Isle, MESkills
- Customer relationship management
- CRM software utilization
- Customer feedback analysis
- Inventory management
- Onboarding facilitation
- Client account management
- Technical support
- Team training
- Data entry accuracy
- Problem solving
- Client onboarding
- High-energy attitude
- Route management
- Product and service solutions
- Product knowledge
- Customer consulting
Timeline
Customer Success Representative
Bristol Seafood
09.2021 - Current
Line Leader
Paradigm
04.2018 - 08.2021
Some College (No Degree) - Business Administration
Northern Maine Community College
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