ANDREA R. LATSON
Crofton,MD
Summary
Reliable employee with over 30 years of customer service experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee. Insightful Human Resources Coordinator assists HR team with staffing, record-keeping, employee benefits and other HR-related duties. Plans and organizes work to achieve goals and targeted results with minimal supervision. Continually develops knowledge and gains subject matter expertise in assigned HR discipline related to work activities and projects assigned. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
29
29
years of professional experience
Work History
Human Resources Coordinator
BLUELINE SECURITY SERVICES LLC
07.2023 - Current
- I am responsible for implementing Human Resources policies, programs, and managing all aspects of employee relations and development.
- I assist with organizational development, performance management, training, onboarding, orientation, compensation, and personnel actions.
- I work closely with senior level executives to recruit and retain top quality staff for each department, conduct interviews, and assist employees with work schedule.
- Assist with development of “Code of Conduct” requiring professional behavior at all times, ensure employee safety, wellness, welfare, health, and happiness
- I provide clerical support, including data input into Excel Spreadsheet, Valiant database, correspondences, copies, process and receive mail/packages, scan, and file documents.
Administrative Assistant
MOUNT RAINIER POLICE DEPARTMENT
05.2022 - 04.2023
- I performed administrative support and customer service duties within scope of authority and training, screened in-coming calls, transferred calls to appropriate staff members.
- Greeted the public and assisted with requests for records and police reports.
- Assisted citizens with questions and answers to citations that were issued (Parking and Speed Cameras Citations)
- Provided clerical support, including data input into Excel Spreadsheet, correspondence, copies, process and received mail/packages, filing of documents, and entry of police reports, prepared weekly reports for calls for service
- I processed and reviewed citations for scheduled court appearances, collected fines or fees, provided reports on citations and revenues, processed delinquent citations for flagging or fine doubling
- I received and submitted court notifications for Police Officers, prepared Purchase Requisitions requests for payment by the City Finance Department for invoices submitted, ordered and maintained office supply as needed for the Police Department
- I scheduled and set up meetings in the community room, arranged equipment, prepared community policing reports, and compile statistical crime data assisting the command staff
- I assisted the command staff with community events (National Night Out, Halloween Party Event, and Shop With A Cop Event, etc.).
Security Officer
TEMPLE MICAH
12.2005 - 10.2022
- I maintained and displayed good public relations skills when interacting with visitors and staff, handle crisis situations on premises, calmly and efficiently.
- Responded to and assessed emergency alarms, first responder emergency situations, medical aid, fires
- I preserve order and enforce rules, regulations, and directives for the viability of the premises and the safety of personnel, equipment, and sensitive information
- Conducted personal sweeps in closed areas; monitored prohibited items in certain areas, check for irregularities, monitor entrances, and exits, prevent unapproved or unlawful entry, observe, and report any incidents to the site.
Campus Police Officer
GEORGETOWN LAW CENTER
01.2022 - 04.2022
- I provided foot patrol inside and outside of the buildings throughout the Georgetown Law Center campus community
- The primary goal for the foot patrol and high visibility is to keep the campus safe as possible
- I at times was assigned to different entrance areas of the campus to check the identification of those who entered the campus facilities without Georgetown University issued credentials
- I assisted students/staff members with Lost or Found Property reports, and any other incident reports or concerns
- This position required me to be in full Georgetown University Law Center Campus Police uniform.
Receptionist
REGENCY PARK SENIOR LIVING COMMUNITY
07.2021 - 10.2021
- I greeted visitors and family members in a professional, friendly, and efficient manner that visited the facility, screen in-coming calls, transferred calls to the appropriate staff member or resident, received packages/mail, assisted in the sorting, filing and distribution of the mail, and assisted residents with work orders for repairs in their rooms.
Life Enrichment Assistant
GINGER COVE OF ANNAPOLIS
05.2021 - 07.2021
- I assisted with planned activities as listed on the monthly calendar for the residents to improve their quality of life through physical, emotional, intellectual, social, and spiritual activities, address activity changes and coordinate alternate activity options, assist the Resident Service Coordinator with planning new activities, utilize the phone system to call for GNA/Nursing assistance, accompany residents to and from activities in all areas, conducted one-on-one visits with residents in designated meeting spaces, notify the Director of any concerns from residents, residents’ family members, or staff, maintain awareness of new technology introduced by the Resident Service Coordinator, assure all activity areas are neat, clean, and orderly, assist in the sorting, filing and distribution of mail, and perform other duties as assigned
- I assisted the front desk with Receptionist duties every other weekend by screening in-coming calls, transferring calls to the appropriate staff member, receiving packages/mail, and creating work orders for residents.
Office Supervisor
HAVERTYS FURNITURE OF BOWIE
12.2020 - 04.2021
- I opened the store to prepare for daily activities, reports, which include the Daily Summary Closing from the night before, I greeted showroom customers and determine the nature of their visit and handle customer concerns or refer them to the appropriate employee, Customer Service or Branch Manager as needed, respond to staff members or customer emails, coordinate the pick-up and delivery of mail and shipping services (USPS, FedEx, UPS, couriers), ensure bank deposits are made daily by management, communicate with callers in a professional, friendly and efficient manner to minimize the time they are put on hold, assist and make transaction receipts for purchases, review and approve requests for Allowances, keep the Office Training Manual updated and communicate all changes with staff members, maintain office supplies and office machines, review requested cancellations, audit daily paperwork for Customer Pick-up’s, assist Branch Manager with inventory as needed, as well as performing all duties related to Human Resource and Payroll, verify time and attendance or make corrections for employees time cards, and close the store for the evening at the end of business.
Receptionist
DARCARS OF BOWIE
10.2020 - 12.2020
- I greeted showroom customers and determine the nature of their visit, direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson, answer basic customer inquiries and refer more extensive inquiries to the appropriate staff member, entered customer data into the computer (Operation Prospect Tracking System), and managed switch board, communicated with callers in a professional, friendly and efficient manner to minimize the time they are put on hold, take thorough messages indicating the caller’s first and last name (As well as company name when applicable), the time, and message the caller wishes to leave for the appropriate employees, update and distribute company telephone roster when necessary and performed clerical duties, accounting duties as assigned by controller or General Manager, and prepared transaction receipts for sales department and assisted the service department with customer transactions.
Detective
METROPOLITAN POLICE DEPARTMENT
07.1994 - 09.2020
- My background in Law Enforcement is 26 years and has given me an opportunity to work in different areas of the agency
- When I worked in patrol my job consisted of me assisting my co-workers with daily patrol assignments
- As well as assisting the citizens in the community with a variety of situations
- When I was promoted to Detective in 2006, the position gave me an opportunity to investigate a variety of criminal cases
- In April 2016 to September 2020, my responsibilities were to provide leadership and oversee day-to-day operations of access, including responding to emails, telephone support, walk-in, and on-site appointments for the Criminal Investigations Division, Gun Offender Registry Unit office, assist Gun Offenders with their registration with the Gun Offender Registry Unit, assist callers, visitors, and staff members
- Assist staff members from the Court Services and Offender Supervision Agency
- Provide vital information regarding cases while holding privacy regulations, policies, and procedures
- I also conducted preliminary and follow-up investigations into Unlawful Firearm Discharge’s in the District of Columbia
- Office Management: Maintain functionality of databases, drafting reports and correspondence, departmental records, and files
- Establish and organize filing systems, prioritization and problem-solving
- Travel Logistics Management: Coordinate a busy travel calendar that includes special events, such as conferences and ceremonies
- Administer meetings with corresponding departmental groups, Court Services and Offender Supervision Agency weekly, ensuring all events are successfully executed
- Customer Relationship Management: Generate reports that assist upper management with decision making and are distributed to 200+ employee’s departmental wide
- Hit the Ground Running: Analyze all company data entry systems and prepare recommendations for system-wide efficiency improvement
- Service Focus: Adapt to diverse work styles and consistently provide friendly, professional, and personable service
- Excellent Performance: Improved customer service rating by 15% by training other employees in effective phone and in-person communication.
Education
General Education Development Diploma -
Stress Management Course June 1997, August 2020 Ethical Behavior, Non-verbal and Verbal Effective Communication Course -
Skills
- Communications:
- Interact professionally with all levels of staff and community I am goal oriented driven employee and motivated to help the agency to thrive I maintain the highest level of confidentiality, consistency, transparency, high performance, and integrity; I am known for tact and diplomacy in handling sensitive issues, I have excellent communication and leadership skills
- Computers:
- Advanced user of Microsoft Office; quickly learn and master new technology
- COMPUTER SKILLS
- Microsoft Programs: Word, Excel, PowerPoint, Outlook
- Operating Systems: Windows, Mac OS X, iOS, Android
Additional Information
- EXPERTISE Administrative: Handle all administrative matters including screening calls, address customer complaints or concerns when necessary, prepare the petty cash vouchers and petty cash reimbursement report for management approval, ensure bank deposits are made daily by management, assist the Branch Manager by performing all duties related to HR and payroll, managing calendars, planning meetings, assist in technical and administrative correspondence reports for Branch Manager, composing documents, review and approve requested Allowances, maintain office supplies and office machines, review the daily delivery inquiry for exceptions, review request for cancellations, scanning, faxing documents, and organizing offices for efficiency.
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Coordinator
BLUELINE SECURITY SERVICES LLC
07.2023 - Current
Administrative Assistant
MOUNT RAINIER POLICE DEPARTMENT
05.2022 - 04.2023
Campus Police Officer
GEORGETOWN LAW CENTER
01.2022 - 04.2022
Receptionist
REGENCY PARK SENIOR LIVING COMMUNITY
07.2021 - 10.2021
Life Enrichment Assistant
GINGER COVE OF ANNAPOLIS
05.2021 - 07.2021
Office Supervisor
HAVERTYS FURNITURE OF BOWIE
12.2020 - 04.2021
Receptionist
DARCARS OF BOWIE
10.2020 - 12.2020
Security Officer
TEMPLE MICAH
12.2005 - 10.2022
Detective
METROPOLITAN POLICE DEPARTMENT
07.1994 - 09.2020
General Education Development Diploma -
Stress Management Course June 1997, August 2020 Ethical Behavior, Non-verbal and Verbal Effective Communication Course -
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