Andrea S. Alfred Phd, LMSW

• Ensure clients receive classroom instruction with hands-on experience, increasing participant readiness for skilled employment positions.
• Provides training opportunities that improve client success and departmental audit scores that meet snap can requirements
• Collaborates with departments for coordinated efforts in achieving organizational objectives related to workforce development.
• Manage and oversee SNAP CAN grant funding program by ensuring work force development coordinators receive training to meet the standards set forth by DES reporting
• Leads a team in delivering high-quality services and support to program participants and partnering organizations.
• Coach staff through regular feedback sessions on performance improvement areas while celebrating successes and achievements to boost morale.
• Leads process improvement initiatives aimed at increasing efficiency within the development department while maintaining a focus on delivering high-quality products.
• Enhances vocational program effectiveness by identifying and addressing gaps in curriculum and resources.
• Develops strong relationships with industry partners to create job placement opportunities for program graduates.
• Oversees operations at the vocational learning center ensuring smooth functioning while also resolving any arising issues promptly.
• Manages budgets effectively while allocating resources strategically across various departments within the vocational center.
• Promotes a culture of collaboration among staff members, encouraging open communication and shared decision-making processes.
• Provides leadership, guidance and support to staff members.
• Collaborates with community members to develop and implement service initiatives.
• Conductes regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback on their progress.

•Directly manage all clinical and Work Therapy staff of residential and Aftercare programs, including

providing training, onboarding new staff, monitoring performance, and promoting a positive

collaborative culture.

• Collaborate with the Clinical Director to ensure the delivery of all recovery services is compliant

with established policies and procedures.

• Provide direct counseling and educational services to clients as needed.

• Implement procedures, resources, staff training, and tools to maintain standards and uniformity for

the delivery of all recovery services.

• Partner with the client services team to provide collaborative consultation on ensuring cohesive

recovery services.

• Promote effective relationships between the residential programs and other PRM departments as

well as community partners that affect the success of client outcomes.

• Partner with the Volunteer department and intern program to provide quality volunteer and

internship experiences, supervision, and training.

• As directed by the Clinical Director, regularly administer program evaluation tools and summarize

evaluation findings.

• Prepare and deliver all required reports for review by the Clinical Director or as requested by other

PRM departments.

• Participate in training opportunities, community experiences, be willing to assist with tours and

being a public representative of PRM as directed by Clinical Director.

• Serve as the primary point of contact for the campus and coordinate activity and communication

between the campus and other PRM departments and community partners.

• Provides psychotherapy and counseling therapies to clients suffering from psychiatric and substance abuse disorders 3 hours per day.
• Completes utilization review to ensure client meets continued stay per level of care.
• Discharge planning with clients to ensure. appropriate aftercare needs are met.
• Collaborates with interdisciplinary team including physicians, utilization review and nursing staff for care coordination
• Treatment planning to achieve treatment goals and documentation toward goal attainment
• Communicates with clients, families, and referral sources within HIPPA compliance
• Delivers quality, comprehensive and well-integrated clinical services in alignment with patient needs.
• Completes assessments and customized treatments, applying wide range of resources.
• Plans and organizes individual, family and group therapy for IOP patients in IOP out patient co-occurring treatment program
• Prepares and maintains comprehensive accurate documentation on client's progress in medical record.
• Assists clients with gaining insight , establishing clear goals and planning strategies to improve mood.
• Completes detailed intake assessments to determine appropriate levels of care.
• Facilitates psychoeducational and process groups where client's learn to recognize early warning signs to relapse and establish healthy coping skills to improve mood stability.
• Evaluates patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
• Implements variety of evidence-based counseling methods to achieve therapy goals.
• Assists clients with discharge planning and aftercare planning for relapse prevention.
• Identifies issues, analyze information and provides solutions to problems

• Provided strengths-based therapy, crisis intervention, assessment and referral services to participants utilizing CBT, ACT, Short term psychotherapy models of treatment
• Treatment planning with client inclusive of natural supports and coordination of care for effective interventions to meet client needs
• Facilitated appropriate psychotherapy services in accordance with applicable ethical standards and regulatory practices
• Offered psycho education and opportunities to process trauma related stressors that facilitate growth, validation, and empowerment to clients/families
• Assisted client effective discharge planning for relapse prevention and symptom management
• Maintained accurate documentation in client record

• Provided spiritual counsel/coaching to individuals, couples and families in crisis or as needed
• Provided executive pastoral oversight of key leaders and subordinate staff
• Coordination/oversight of leadership training and discipleship
• Completes preaching/teaching messages designed to equip/encourage members to fulfill the gospel and mission
• Provided Oversight/administration of Women’s Ministry activities development of program calendars, communications, and all volunteers for coordination of events.
• Director of Abundant Love Child Development Center in accordance with company and Arizona Department of Health licensing standards.
• Managed, observed and evaluated lead teachers, teacher assistants and kitchen staff.
• Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Adhered to budgetary guidelines to set financial goals and maintain school profitability for Child Care Center. Managed USDA programs and Quality First for the center.
• Provided spiritual care through visitation, counseling and prayer.
• Planned and conducted worship services, prepared sermons and worked with key church leaders to carry out church mission.
• Led programs such as worship, study, fellowship and service opportunities.
• Oversaw administration and management of all areas of ministry.
• Officiated special services such as weddings, funerals, baptisms and nursing home services.
• Provided spiritual and administrative leadership to church and managed daily operations.
• Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Recruited, selected and retained high-quality staff to reduce turnover and foster stability

• Coordinated long term care Medicaid/Medicare benefits for enrollees
• Performed discharge planning for members ensuring appropriate levels of care
• Established oversight for gaps in services to including appropriateness of current services
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• Monitored inpatient, outpatient and intermediate levels of care for medical necessity
• Completed telephonic triage, crisis intervention and emergency authorizations as assigned
• Responsible for Utilization concurrent reviews for inpatient and residential treatment for continued medical necessity.

• Throughout various business segments, provided coordination of care/benefits for Medicaid/Medicare members in acute and long-term care settings
• Accurately documented all activities in electronic medical record per policy
• Facilitated safe discharge planning in collaboration with inpatient social services
• As a member of Utilization Management Team, actively participated in Multidisciplinary Team meetings (MDT) where appropriate continued stay was evaluated and determined
• Assessed psychosocial needs to decrease further need for re-hospitalization

• Completed psychosocial assessments to develop clinically sound treatment plans with appropriate interventions for successful discharge planning
• Educated patients/ families in hospice philosophy, disease and dying processes
• Assisted patients/families with completion of advance directors, mortuary, and end of life planning

• Assessed treatment needs of consumers in the areas of safety, security, housing, health
• Developed clinically sound treatment plans addressing the needs of consumer
• Provided clinical oversight and clinical supervision of staff regarding treatment planning, assessment of needs and discharge planning as appropriate
• Coordinated care with community providers and inpatient staff for re-engagement in the community as appropriate
• Implemented training program for treatment planning enhancement
• Supervised clinic staff for daily outcomes and treatment
• Conducted quality review audits to determine provider compliance with service center program descriptions, Arizona Administrative Code, code of federal regulations and best practice models

• Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
• Developed individual treatment goals based on history and diagnosis.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Facilitated group and individual therapy in outpatient setting.
• Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.

• Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues
• Counseled 3individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans
• Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs
• Identified issues, analyzed information and provided solutions to problems