Andrea S. Bridges Nadal
Houston,TX
Summary
Accomplished, analytical and experienced financial professional possessing strong commitment to quality customer service coupled with superb communication, problem resolution and leadership skills. Builds client loyalty by effectively processing transactions and forward-thinking. Seeking a rewarding position in an innovative and elite organization offering knowledge in productivity, asset protection and cross-selling.
Overview
8
8
years of professional experience
Work History
Member & Loan Services Representative
Southern Federal Credit Union
07.2019 - 12.2023
- Offer Credit Union services to new and existing members which include account openings, interest bearing and credit building products.
- Assist members with variation of tasks including financial transactions while placing focus on customer satisfaction daily.
- Handle complaints with prompt, courteous service to uphold Credit Union's professional reputation.
- Manage over 50 customer calls per day while working hand in hand with team members with correlated tasks related to member services.
- Report on membership trends, marketing effectiveness and member feedback to CEO.
- Develop and maintain relationships with customers, lenders and other third parties.
Bank Teller II
Shell Federal Credit Union
04.2018 - 07.2019
- Strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Enthusiastically offered dedicated service during customer transactions while improving bank satisfaction ratings by 28% in six months.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Educated members on financial concepts by building rapport to ensure quality customer service and loyalty.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identify leads and referrals through sourcing, networking and cold calls.
Office Administrative Assistant
People's Trust Federal Credit Union
08.2017 - 09.2017
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted professional business memos, letters and marketing copy to support business objectives and growth.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Guest Service Agent
Embassy Suites
11.2017 - 05.2018
- Ensured a positive lodging experience for guest, including check-in/out procedures, making reservations and performing required practices.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Maximized up-selling and force selling techniques for achievable occupancy percentages.
- Boosted customer satisfaction by gauging status of all hotels and systemize reservations, valet and sales based on market information.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Retail Banker II
Woodforest National Bank
10.2015 - 12.2016
- Conducted opening and closing duties such as; cash and vault balancing, maintaining teller drawer limits, ordering debit cards, account maintenances and other branch servicing duties.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained balancing record with 100% rate of accuracy.
- Assisted an estimated 90 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Processed quarterly Vault and ATM audits with zero error rate.
Education
Bachelor of Arts - Business Administration
Mississippi State University
Starkville, MS12.2013
Bachelor of Science - Food Science, Nutrition And Health Promotion
Mississippi State University
Starkville, MS05.2013
Skills
- Customer Relationship
- Account Analysis
- Critical Thinking
- Problem Solving
- Result Oriented
- Collaboration
- Troubleshooting
- Compliance
- Conflict Resolution
- Upselling
- Business Development
- Software Proficiency
Timeline
Member & Loan Services Representative
Southern Federal Credit Union
07.2019 - 12.2023
Bank Teller II
Shell Federal Credit Union
04.2018 - 07.2019
Guest Service Agent
Embassy Suites
11.2017 - 05.2018
Office Administrative Assistant
People's Trust Federal Credit Union
08.2017 - 09.2017
Retail Banker II
Woodforest National Bank
10.2015 - 12.2016
Bachelor of Arts - Business Administration
Mississippi State University
Bachelor of Science - Food Science, Nutrition And Health Promotion
Mississippi State University
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