Andreas Coleman
Forestville,CA
Summary
Dynamic professional with extensive experience in hospitality, excelling in customer service and staff coordination. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at quality control and compliance, consistently achieving operational excellence while fostering a positive team environment. Hardworking and dependable, offering several years of experience. Enthusiastic about using knowledge and skills to support operations.
Overview
10
10
years of professional experience
Work History
Multi-Purpose Clerk
Safeway
Guerneville, California
04.2023 - Current
- Assist customers with product inquiries and provided excellent service.
- Collaborate with team members to ensure smooth daily operations.
- Monitor cash drawers in checkouts to verify adequate cash supply.
- Perform daily audits on registers and safe counts to verify accuracy of funds on hand.
- Resolve customer problems by investigating issues, answering questions and building rapport.
Supermarket Employee
Speer's Market
Forestville, CA
07.2022 - 04.2023
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities and monitored performance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Garde Manger
KORBEL
Guerneville, CA
09.2019 - 02.2022
- Monitored quality of raw and cooked food products to uphold health code standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Determined food organization and presentation, establishing decorative food displays and directing staff in proper orientation.
- Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed and remained accountable for safety, quality, consistency and adherence to standards.
Server A
KORBEL
Guerneville, CA
09.2019 - 02.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cashier
Speer's Market
Forestville, CA
06.2016 - 09.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
El Molino High School
Forestville, CA06.2019
Skills
- Team cooperation and coordination
- Quality control and oversight
- Standards compliance
- Hospitality service
- Organization and prioritization
- Guest satisfaction
- Quick and competent learner
- Liquor law compliance
- Performing mathematics
- Adaptable and flexible
- Problem solving
- Conflict resolution
- Effective communication
- Operations support
Timeline
Multi-Purpose Clerk
Safeway
04.2023 - Current
Supermarket Employee
Speer's Market
07.2022 - 04.2023
Garde Manger
KORBEL
09.2019 - 02.2022
Server A
KORBEL
09.2019 - 02.2022
Cashier
Speer's Market
06.2016 - 09.2019
High School Diploma -
El Molino High School