Summary
Overview
Work History
Education
Skills
Timeline
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Andreas Fiaklu

Hagerstown,MD

Summary

Dynamic professional with a proven track record in client relationship building and effective workload management. At CSAAC, I enhanced resident wellbeing by implementing de-escalation techniques and promoting independent living skills. Committed to safety compliance and deadline adherence, I excel in fostering strong connections and delivering exceptional service.

Diligent [Desired Position] with proven record of managing projects independently and delivering high-quality results. Successfully completed diverse assignments, showcasing effective problem-solving and project management skills. Demonstrated adaptability and strong communication abilities in client interactions and project execution.

Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.

Overview

15
15
years of professional experience

Work History

Independent Contractor

Self Employed Services
01.2015 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Residential Counselor - Adult Residential

CSAAC
01.2010 - 02.2014
  • Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
  • Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
  • Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
  • Monitored and documented client progress toward meeting goals and objectives.
  • Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
  • Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.

Education

Computer Science

Kwame Nkrumah University of Science And Technology
Kumasi, Ghana
06-1989

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Scheduling

Timeline

Independent Contractor

Self Employed Services
01.2015 - Current

Residential Counselor - Adult Residential

CSAAC
01.2010 - 02.2014

Computer Science

Kwame Nkrumah University of Science And Technology