Andreas Fiaklu
Hagerstown,MD
Summary
Dynamic professional with a proven track record in client relationship building and effective workload management. At CSAAC, I enhanced resident wellbeing by implementing de-escalation techniques and promoting independent living skills. Committed to safety compliance and deadline adherence, I excel in fostering strong connections and delivering exceptional service.
Diligent [Desired Position] with proven record of managing projects independently and delivering high-quality results. Successfully completed diverse assignments, showcasing effective problem-solving and project management skills. Demonstrated adaptability and strong communication abilities in client interactions and project execution.
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
15
15
years of professional experience
Work History
Independent Contractor
Self Employed Services
Hagerstown, MD
01.2015 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Residential Counselor - Adult Residential
CSAAC
Gaithersburg, MD
01.2010 - 02.2014
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
Education
Computer Science
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana06-1989
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Scheduling
Timeline
Independent Contractor
Self Employed Services
01.2015 - Current
Residential Counselor - Adult Residential
CSAAC
01.2010 - 02.2014
Computer Science
Kwame Nkrumah University of Science And Technology