Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AdministrativeAssistant
Andrea S. Leininger

Andrea S. Leininger

3925 Veneto Drive,Frisco, Texas

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

29
29
years of professional experience

Work History

Administrative Assistant / Customer Service

Accelerated Performance Resources
03.2009 - 08.2021
  • Proactively identified areas of improvement in day-to-day operations resulting in enhanced efficiency across departments within the organization.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed daily office operations, including scheduling appointments, filing documents, and answering phone calls.
  • Enhanced customer satisfaction by resolving issues promptly and providing exceptional service.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Contributed to a reduction in errors on invoices through meticulous review process before submission to customers.
  • Assisted in the development and implementation of new office policies to improve overall productivity.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Generated detailed reports for upper management by compiling data from various sources.
  • Scheduled office meetings and client appointments for staff teams.
  • Developed strategies to streamline and improve office procedures.
  • Drafted correspondence and other documents for CEO and department heads in company's voice.
  • Managed filing system, entered data and completed other clerical tasks.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organized travel arrangements for executives, ensuring all accommodations met their needs and preferences.

Accounts Receivable / Credit/Collections

New Media Magazine
12.1996 - 04.1998
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Prevented revenue loss by identifying potential bad debt risks and recommending appropriate actions to mitigate them.
  • Maintained accurate and complete records to document transactions and support decision-making.
  • Assisted with annual audit, confirming accurate reconciliation of all accounts.
  • Established relationships with customers to encourage payment of delinquent accounts.
  • Minimized credit risk through careful evaluation of new customers'' creditworthiness before extending credit terms.
  • Responded to customer inquiries and provided detailed account information.
  • Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Worked with customer to create debt repayment plan based on current financial condition.
  • Reduced outstanding debts by diligently following up with clients on past-due invoices.

Credit/Collections/Accounts Receivable

Boisset Wines
06.1995 - 12.1995
  • Entered client details and notes into system for interdepartmental access and review.
  • Maximized debt recovery by establishing strong relationships with clients and utilizing persuasive negotiation tactics.
  • Assisted in streamlining internal processes by contributing to the development of standardized collection procedures and guidelines.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Maintained accurate records of customer communications, payments, and account status for optimal reporting and analysis purposes.
  • Evaluated creditworthiness of potential customers by conducting thorough credit checks, resulting in minimized risk exposure for the company.
  • Maintained accurate records of customer accounts, payments and payment plans.
  • Demonstrated strong problem-solving skills by effectively resolving complex customer issues related to billing disputes and account discrepancies, leading to improved customer satisfaction levels and reduced resolution times.

Credit/Accounts Receivable

Cyrix
08.1992 - 09.1995

Education

Graduate -

Plano Senior High School
Plano

Skills

  • Excellent Telephone Etiquette
  • Self-Directed
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Organization
  • Microsoft Office
  • Dependable and Responsible
  • Organization and Time Management
  • Business Writing

Accomplishments

New York Times Best Selling Author

Nationally Certified Resume Writet

Former Professional Ballet Dancer

Timeline

Administrative Assistant / Customer Service

Accelerated Performance Resources
03.2009 - 08.2021

Accounts Receivable / Credit/Collections

New Media Magazine
12.1996 - 04.1998

Credit/Collections/Accounts Receivable

Boisset Wines
06.1995 - 12.1995

Credit/Accounts Receivable

Cyrix
08.1992 - 09.1995

Graduate -

Plano Senior High School

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Andrea S. Leininger