Andrea McNeil
Business Relationship Manager
Chicago,IL
Summary
Innovative Business Relationship Manager focused on ensuring that key business areas and IT services and resources are well connected and represented. Knowledge of RUSH's healthcare mission, goals and objectives. Focused on deepening client relationship and identifying pain points to proactively engage the appropriate IT resources and drive a higher quality of service. Ability to actively and regularly engage with stakeholders to understand areas for IT engagement as well as communicating tactical and strategic IT initiatives. Strong passion for project management, being hands on, developing creative solutions to complex problems and delivering results. Enjoyment found in working with cross functional and multi-cultural teams.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Business Relations Manager
GOLDMAN SACHS 10,000 SMALL BUSINESSES
Chicago, Illinois
10.2022 - Current
- Oversees 6-month, 18-month and 30-month Alumni Measurement and Evaluation Survey diagnostics through data collection, analytics, monitoring and validation using Salesforce. Created and maintained CRM dashboards and spreadsheets to track customer discussions and preferences for accurate, updated records.
- Collaborate with alumni entrepreneurs to support relationship building and execution of their 5-year growth plans and continuing education following completion of 16 week program.
- Create and deliver power point presentations to 10KSB Alumni CEOs bi-monthly. Facilitate workshops and seminars to educate alumni CEOs on program features and benefits.
- Built and maintained relationships with new and existing alumni while providing high level of expertise. Responds to alumni inquiries and resolved complaints to establish trust and increase satisfaction.
Senior Analyst-Property & Casualty Loss
NATIONWIDE PRIVATE CLIENT
Chicago, Illinois
02.2022 - 02.2023
- Conducted onsite field investigations and/or field re-inspections of moderate exposure personal lines claims and provided cost estimates for remediation of damages with contractors, various trades, engineers and architects.
- Documented information gathered in field and uploaded data to company database for efficient processing using Claims Connect. 91 percent (%) Customer Service Rating.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivers outstanding customer service experience to all internal and external customers.
Catastrophe Claim Representative
AMP PROPERTY GROUP
Chicago, IL
09.2017 - 02.2022
- Represented insurance carriers including State Farm Insurance, Allstate, Homesite, Liberty Mutual, NARS, QBE and Universal, during field inspections and analyzed commercial and residential property claims to determine extent of carrier's liability.
- Promptly and accurately develop claim file to provide accurate and timely investigation and loss analysis while adhering to all statutory and regulatory fair claims practices within that state.
- Worked productively in fast-moving work environment to process large volumes of claims. Handled over 500+ wind, hail and fire claims.
Project Management Consultant
AM MARKETING GROUP
Chicago, Illinois
03.2015 - 09.2017
- Managed projects from procurement to commission. Competitively selected as Project Manager to survey Regional Transportation Authority (RTA) passengers, boarding and alighting vehicles at 21,696 stops along bus & streetcar lines.
- Identified plans and resources required to meet project goals and objectives. Hired, trained and managed twelve (12) sub-contractors to collect data used to analyze RTA ridership habits and preferences. 24 hours expansion service with greater frequency resulted shortly after project data was presented and approved by RTA Board of Directors.
- Creative facilitator of American Diabetes Association's community health initiative, “Fabulous You Program” designed to educate and empower women with pre-diabetes or Type 2 diabetes. This 12-week program resulted in 100% retention rate, moderate weight loss and more physical activity amongst participants.
- Sourced, vetted and managed VIP guest speakers, grocery store tour and gift cards in partnership with Walmart.
ITI Business Relationship Manager
STRATEGIC STAFFING SOLUTIONS
New Orleans, Louisiana
05.2016 - 05.2017
- Created an ITI Service Improvement Plan (SPI) for the Mayor's NOLA for Life Midnight Basketball Program which resulted in a formalize social media strategy, 12% increase in website engagement and 15% increase in corporate and player participation
- Collaborated with Office of Economic Development and ITI Internet Access & Digital Equity Program Manager to increase pathways to prosperity pipeline. The project resulted in creation of a 15-hour digital literacy curriculum and the graduation of two cohorts (40 participants) from the pilot program.
- Established resources required and presented findings for a city-wide broadband project to upper management. Pioneered grant-writing efforts for the State's Economic Development Assistance Plan (SEDAP), and was awarded a $266,555 grant for the State's Economic Development Assistance Plan (SEDAP), and was awarded a $266,555 grant for the initial fiber network for City facilities and 911 call center.
- Represented City of New Orleans' ITI Leadership during MOU negotiations for digital strategic partnership with Microsoft Corporation.
Franchise Owner/Operator
PLANET BEACH CONTEMPO SPA
Terrytown, Louisiana
11.2010 - 03.2015
- Managed day-to-day business operations. Increased revenue, profitability and customer satisfaction by developing and implementing a marketing plan.
- Designed marketing collateral, social media, website, mailers, displays, and blog content.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Identified favorable trends to enhance brand awareness, monitor sales growth, labor, and controllable costs. Increased membership sales by 25% in the first year.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Director of Annual Giving
OCHSNER HEALTH SYSTEM
New Orleans, Louisiana
11.2006 - 11.2010
- Prepared and managed the annual budget with a resource development goal of $1.5M and surpassed annual objectives by 45% with strategic market segmentation and volunteer recruitment.
- Implemented volunteer database system to search, log and track volunteer activity and recruitment. Trained and motivated 125 employee ambassadors/volunteers.
- Influenced 11,000 employees on 7 Ochsner campuses for the internal giving campaign. Developed new philanthropic materials including brochures, mail appeals, acknowledgements and annual reports.
- Planned and implemented Spring & Fall donor luncheons, golf tournaments, and banquets
Education
No Degree - Diversity, Equity And Inclusion in The Workplace
University of South Florida
Tampa, FL 05.2001 -
Masters in Public Administration - Public Administration
University of New Orleans
New Orleans, Louisiana 08.2008 - 12.2010
Bachelor of Science Degree - Chemistry, Mathematics
Northeastern Illinois University
Chicago, ILSkills
Time Management & Teamwork Skillsundefined
Camping, Ice Hockey, and Hiking
For fun, Ms. McNeil is an ice hockey scorekeeper for Fifth-Third Blackhawk's Community Rink and loves spending time with her 12-year-old Rhodesian Ridgeback named Nelson. She hopes to take her newly restored vintage airstream travel trailer, "Dottie," on many camping adventures!
Timeline
Business Relations Manager
GOLDMAN SACHS 10,000 SMALL BUSINESSES
10.2022 - Current
Senior Analyst-Property & Casualty Loss
NATIONWIDE PRIVATE CLIENT
02.2022 - 02.2023
Catastrophe Claim Representative
AMP PROPERTY GROUP
09.2017 - 02.2022
ITI Business Relationship Manager
STRATEGIC STAFFING SOLUTIONS
05.2016 - 05.2017
Project Management Consultant
AM MARKETING GROUP
03.2015 - 09.2017
Franchise Owner/Operator
PLANET BEACH CONTEMPO SPA
11.2010 - 03.2015
Masters in Public Administration - Public Administration
University of New Orleans
08.2008 - 12.2010
Director of Annual Giving
OCHSNER HEALTH SYSTEM
11.2006 - 11.2010
No Degree - Diversity, Equity And Inclusion in The Workplace
University of South Florida
05.2001 -
Bachelor of Science Degree - Chemistry, Mathematics
Northeastern Illinois University
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