Andreas Morariu

Technician Role: Expertly troubleshoot and resolve service issues for Xfinity customers. Perform on-site visits to diagnose and repair connectivity problems, ensuring all services are fully operational before departure. Consistently deliver exceptional customer service, leaving clients satisfied and with a positive experience.
Supervisor Role: Oversee and mentor a team of technicians, ensuring they receive thorough training and have the necessary resources to perform their duties effectively. Monitor and evaluate performance metrics to maintain high standards of service quality. Facilitate continuous improvement by providing feedback and support to enhance team efficiency and customer satisfaction.

• Reduced downtime by identifying potential issues through regular inspections and timely repairs.
• Led major facility upgrades, including installation of new equipment and systems to improve operational efficiency.
• Managed maintenance budgets effectively by tracking expenditures, analyzing variances, and initiating cost control measures.
• Collaborated with cross-functional teams for successful completion of complex projects within budget constraints.
• Supported continuous improvement efforts through active participation in Kaizen events and other process improvement initiatives.
• Troubleshot complex technical issues using advanced diagnostic tools and techniques to reduce repair time.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Contributed to development, implementation, and execution of maintenance programs.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Utilized proper tools and materials to adhere to safety guidelines.
• Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
• Managed efficient teams of up to12 employees.
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
• Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.

• Demonstrated expertise in handling front office and back office responsibilities as a dedicated Senior Support Engineer
• Thrived in diverse professional settings, working collaboratively with doctors, patients, and independently as required
• Acquired a strong skill set encompassing key technologies, including Citrix, VMware, and Salesforce
• Excelled as a Senior Engineer and Sales Specialist, developing proficiencies in VPN, SharePoint, Active Directory, VMware, Office 365, troubleshooting, Microsoft Exchange, Microsoft Active Directory, Citrix, and technical support
• Applied acquired skills and competencies to deliver exceptional support and technical expertise in various environments.
• Led training sessions for internal staff members, boosting their technical knowledge and skills in key areas of expertise.
• Evaluated new technologies for potential implementation in the company''s support strategy, improving overall effectiveness of the team.
• Delivered exceptional customer service by addressing user inquiries promptly and professionally.
• Upgraded operating systems and computer software to perform compatibility with programs.
• Collaborated with outside departments to implement system-wide improvements.
• Installed and maintained hardware and computer peripherals to store tangible components.
• Generated reports to track performance and analyze trends.
• Tested new software and hardware prior to deployment.

• Recognized as a top-performing sales agent, achieving the prestigious 'Agent of the Month' award, while also leading the team to secure the 'Team of the Month' accolade
• Promoted to the role of Team Leader, successfully managing a team of 12+ individuals
• Under my leadership, the team I managed consistently ranked among the top three out of more than 12 teams
• Demonstrated proficiency in multiple product sales, customer relationship management, and utilizing Microsoft Office, including Access and Word, to streamline operations and enhance productivity
• Proven expertise in promoting products, delivering sales training, and fostering effective communication and relationship-building with clients
• Completed sales courses, continually refining skills in sales negotiation, contract management, and the art of selling products and services
• Leveraged negotiation techniques to drive successful sales outcomes, effectively meeting targets and exceeding expectations
• Successfully navigated sales cycles for diverse products and services, consistently achieving sales goals and fostering client satisfaction
• Strong command over Microsoft Word for generating professional sales documents, negotiating contracts, and presenting persuasive sales proposals
• Thrived in a fast-paced sales environment, consistently demonstrating a results-driven approach and achieving sales success through effective strategies and exceptional customer service.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Assisted in recruitment to build team of top performers.
• Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
• Generated reports detailing findings and recommendations.
• Developed effective improvement plans in alignment with goals and specifications.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.