Andrea S Rivera Sánchez
-
Fayetteville,NC
Summary
Dynamic and adaptable professional with extensive experience in customer service, sales leadership, and banking operations. Proven expertise in leading teams to deliver exceptional member-focused support while driving sales growth and ensuring operational excellence. Strong communication skills facilitate effective conflict resolution, staff training, and efficient management of daily business functions. Eager to leverage a diverse skill set in a challenging role that prioritizes customer satisfaction, team development, and overall operational success.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Banking Specialist
Foundever (USAA)
Fayetteville, NC
03.2025 - Current
- Delivered exceptional service to military-affiliated members by resolving banking inquiries with empathy and accuracy
- Educated members on banking products, including checking, savings, and other products
- Handled high-volume inbound calls while maintaining performance metrics for quality, call time, and compliance
- Investigated and resolved account issues such as fraud claims, unauthorized charges, and payment errors
- Maintained strict adherence to financial regulations, internal policies, and data security standards
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Assistant Manager
Foot Locker
Fayetteville, NC
09.2022 - 03.2025
- Supervised and motivated a team of more than 20 employees to consistently meet or exceed performance targets
- Provided hands-on training and mentorship to new team members, increasing retention percentages
- Delegated tasks effectively to maintain productivity during high-traffic periods
- Conducted regular team meetings and one-on-ones to boost morale and improve team communication
- Assisted in hiring decisions and performance reviews based
- Conducted new store opening of new concept capital store
- Helped in increasing store CX numbers reaching over $1.2M in store budget
Part Time Sales Lead
Yankee Candle
Fayetteville, NC
11.2023 - 08.2024
- Exceeded sales targets and boosted team
performance through product knowledge and
upselling - Boosted sales performance by implementing strategic sales plans and effective team management.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Health Insurance Agent
Aflac
Fayetteville, NC
06.2023 - 10.2023
- Prospected and contacted new leads daily through cold calling, referrals, and networking events
- Conducted in-person and virtual consultations to assess client needs and recommend tailored insurance solutions
- Developed cross-selling strategies that boosted average policy value and retention
- Maintained high standards of customer service by building relationships with clients.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Assistant Manager
Champs Sports
Lakeland, FL
02.2021 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained and supervised a team of 12, improving sales of the year 2021
- Handled daily operations which included inventory audits, scheduling, and cash reconciliation
- Resolved customer complaints
- Supported store manager in goal-setting, compliance checks, and employee evaluations
- Employee of the month March 2021, April 2021 and May 2021
Education
Certificate Degree - Surgical Technician and Sterile Processor
Auburn University
Alapaha, GA03.2025
Certificate Degree - Medical Records Administrator
University of Puerto Rico
San Juan, PR 05.2001 -
Certificate Degree - Grant Management
University of Puerto Rico
San Juan, PR 05.2001 -
Certificate Degree - Nursing Assistant
Orlando Technical School
Orlando08.2022
High School Diploma - undefined
University High School of Puerto Rico
San Juan, PR05.2019
Skills
- Retail operations management
- Client engagement
- Effective cash handling practices
- Budget management
- Product presentation
- Conducting performance reviews
- Sales data analysis
- Client consultation
- Proficient in conflict management
- Employee training and development
- Customer engagement strategies
- Retail operations management
Timeline
Banking Specialist
Foundever (USAA)
03.2025 - Current
Part Time Sales Lead
Yankee Candle
11.2023 - 08.2024
Health Insurance Agent
Aflac
06.2023 - 10.2023
Assistant Manager
Foot Locker
09.2022 - 03.2025
Assistant Manager
Champs Sports
02.2021 - 08.2022
Certificate Degree - Medical Records Administrator
University of Puerto Rico
05.2001 -
Certificate Degree - Grant Management
University of Puerto Rico
05.2001 -
High School Diploma - undefined
University High School of Puerto Rico
Certificate Degree - Surgical Technician and Sterile Processor
Auburn University
Certificate Degree - Nursing Assistant
Orlando Technical School