Andreas Rumengan
Aurora Colorado,CO
Summary
Proven to enhance guest satisfaction at Four Points by Sheraton Manado, leveraged strong work ethic and exceptional customer service skills to exceed expectations. Skilled in problem-solving and maintaining high standards of cleanliness, consistently improved guest experiences, demonstrating a proactive attitude and a detail-oriented approach to all tasks. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication and satisfaction.
Overview
6
6
years of professional experience
Work History
Concierge
Four Points by Sheraton Manado
01.2022 - 11.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Housekeeper
Four Points by Sheraton Manado
08.2021 - 12.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Assistant Housekeeper
Four Points by Sheraton Manado
08.2017 - 11.2017
- Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars.
- Replenished guest room toiletries such as soap, shampoo, and paper products.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Education
S 1 Pariwisata ( Tourism ) - Hotel Management
Manado State Polytechnic
Manado State Polytechnic, Jl. Raya Politeknik, IDN08.2022
Skills
Customer Service
Highly Adaptable
Strong Work Ethic
Effective problem solving
Proactive attitude
Guest Services
Team player mentality
Detail-oriented approach
Safety Procedures
Time Management
Flexibility
Self Motivation
Languages
English
Limited Working
Timeline
Concierge
Four Points by Sheraton Manado
01.2022 - 11.2023
Housekeeper
Four Points by Sheraton Manado
08.2021 - 12.2021
Assistant Housekeeper
Four Points by Sheraton Manado
08.2017 - 11.2017
S 1 Pariwisata ( Tourism ) - Hotel Management
Manado State Polytechnic
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