Andreas E. Soto
Austin,US
Summary
Dedicated Software & Consulting professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
MongoDB
08.2021 - Current
- Support an Enterprise book of business with Annualized Recurring Revenue (ARR) of ~$10 million
- Work with internal stakeholders (Sales, Technical Support, Consulting, Leadership) to formulate strategic account plans to drive value realization & retention
- Expand client footprint on Data Management Platform by understanding client needs/goals & educating clients on appropriate products/services
- Understand client challenges & align necessary resources to resolve identified risk
- Forecast recurring revenue in a consumption based revenue model
- Key achievements: Over-attainment on Key Performance Indications (Retention, Expansion, On-boarding) in all quarters
- Selected as “Ramp Buddy” for new hires & “Coach” for Customer Success Boot Camp
- Execute multiple Executive Business Reviews with “Tier 1” clients
Account Manager
Forrester Research
03.2020 - 08.2021
- Lead overall client strategy and engagement with existing customers and their respective teams
- Generate incremental revenues through the sale of data, research, advisory services, and custom content solutions
- Maintain an appropriate incremental sales pipeline to achieve account renewal and enrichment goals and update/maintain sales pipeline system
- Expand and develop executive-level client relationships while maintaining quality relationships to retain clients
- Key achievements: Quota overachieved in first fiscal year
- 100% of accounts retained on renewal
- 33% Average increase of Contract Value (CV)
Corporate Account Executive
Insight Enterprises
04.2017 - 12.2019
- Responsible for managing and growing a book of business with over $1.5 million in annual spend
- Main point of contact for all parties involved on a project (client, OEM partner, technical resources, internal teams)
- Communicate all mission critical information in regards to the project/solution that is being implemented
- Develop relationships with multiple contacts inside an organization through account based selling
- Work with distribution to source materials at the best cost and availability
- Key achievements: 135% to revenue goal, 120% to GP goal
- Average quota (per quarter): $350k revenue, $35k GP
Outside Sales Representative
UniFirst Corporation
02.2016 - 04.2017
- Manage and acquire new business in an assigned territory ranging 120 miles
- Executed a thorough sales process stemming from cold calls and warm leads
- Conducted customer needs analysis, followed by a custom presentation tailored toward client
- Executed closing deals on 3 and 5 year service contracts
- Key achievements: Average of 105% to goal on weekly quota
- Average of 7 net new accounts per month
- Given passing score after intensive sales training and test by GM and Sales Manager.
Education
B.B.A - Marketing
Texas State University, McCoy College of Business
12.2015
General Studies
Notre Dame De Namur University
Belmont, CaliforniaSkills
- Strategic Business Planning
- Forecasting
- Account Growth & Retention
- Customer Engagement & Relationship Management
- Discovery
- Production Adoption
- Risk Mitigation & Corrective Action Planning
Timeline
Customer Success Manager
MongoDB
08.2021 - Current
Account Manager
Forrester Research
03.2020 - 08.2021
Corporate Account Executive
Insight Enterprises
04.2017 - 12.2019
Outside Sales Representative
UniFirst Corporation
02.2016 - 04.2017
B.B.A - Marketing
Texas State University, McCoy College of Business
General Studies
Notre Dame De Namur University