History of improving shop productivity and work efficiency through hands-on management and good decision-making skills. Organized and disciplined with excellent communication, problem-solving and planning abilities.
Overview
30
30
years of professional experience
Work History
Service Manager/Lead Shop Foreman
STACES Backhoe & Trucking
Camden, New York
04.1992 - 07.2022
Used hand and power tools, equipment and instruments accurately.
Trained 100 less-skilled service workers on standards, efficiency and conflict resolution.
Set and administered department budgets for expenditures, materials and labor.
Managed resources, materials, systems maintenance, regulatory compliance, project management, governed operations, schedules and evaluations.
Oversaw maintenance and repair of shop equipment, valued at $8.5 million.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Service manager for equipment (JCB/Link Belt/John Deer/etc.), cutting cost for company by 25% annually with exceptional negotiation skills.
Planned each job with appropriate safety measures, addressing weight limits and fall protection.
Guided techs on repair, tool usage and equipment operation.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Replaced damaged, missing or defective parts with new and refurbished components.
Managed overstocking, restocking and inventory control procedures
Utilized equipment to excavate 150+ hours, annually.
Adhered to US Occupational Health and Safety Administration and educated staff.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Disassembled/Fabricated defective parts to make proper repairs, saving company on parts and labor worth $250,000+, annually.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.