Andreas Strobach
Austin,TX
Summary
Intercultural Communication Specialist. I seek to perform a series of non-routine tasks that require social intelligence, critical thinking and creative problem solving.
Overview
4
4
years of professional experience
Work History
Small Business Success Team
Indeed.com
02.2022 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Assisted small businesses by providing budgets to fit their needs.
- Processed monetary transfers for international clients.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Determined best courses of action for company based on regional market trends and demands.
- Trained new employees on proper protocols and customer service standards.
Commercial Auto Insurance Specialist
Progressive Insurance
10.2020 - 02.2022
- The objective is to provided a friendly, knowledgeable, and professional experience to the customer
- Daily tasks include servicing agents and insured customers in both English and Spanish
- Issuing Federal and State transportation permits for large corporations, small businesses, and sole proprietor ventures
- Latest achievement at this company was to earn the position of Commercial Auto Insurance Specialist
- Contact : -Angie Gonzalez 512-557
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Presented insurance options to customers in order to close sales on new policies.
Assistant Manager
EAT.
03.2018 - 04.2020
- Most notable achievement at this establishment was a promotion from Sous Chef to Assistant Manager
- As a Sous Chef you are expected to show consistent improvement, creativity, and professionalism
- The role of Assistant Manager requires tasks such as creating weekly employee schedules, checking inventory, and verifying quality of produce deliveries
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Education
BA - Intercultural Communication
University of Texas
05.2017
Skills
- Customer Service
- Microsoft Office
- Conflict Management
- Corporate Communication
- Interpersonal Communication Translation
- Sales Experience
- Training
- Scheduling
- Inventory Management
- Asset Valuation
- Market Research
- Native or Bilingual proficiency (Spanish)
Languages
Spanish
Native or Bilingual
Timeline
Small Business Success Team
Indeed.com
02.2022 - Current
Commercial Auto Insurance Specialist
Progressive Insurance
10.2020 - 02.2022
Assistant Manager
EAT.
03.2018 - 04.2020
BA - Intercultural Communication
University of Texas
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