Andrea Samanta Tellez Castillo
Granada,Nicaragua
Summary
Dedicated and detail-oriented Personal Injury Case Manager with experience in legal assistance, case management, and customer service. Skilled in client communication, medical records review, case documentation, and liaising with attorneys and insurance companies. Strong leadership skills, goal-oriented, and adept at teamwork. Proactive and persistent in achieving objectives, ensuring the best outcomes for clients.
Overview
9
9
years of professional experience
Work History
Personal Injury Case Manager
BPN Law
04.2024 - 02.2025
- Managed client cases, coordinated medical treatments, liaised with attorneys and insurance companies, and ensured accurate documentation
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Appointment Scheduler for a GI clinic
Oclinicals
09.2022 - 04.2024
- Scheduled patient appointments, managed records, and provided client support
Supervisor
Ibex Global
08.2020 - 12.2020
- Led teams to achieve goals, fostered collaboration, and enhanced staff development
Customer Care and Retention Agent
Ibex Global
05.2020 - 07.2020
- Handled customer complaints and retention, ensuring a positive experience, and effective solutions.
Customer Care Agent (Spanish-speaking support)
Ibex Global
03.2019 - 03.2020
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Customer Care Agent (Chat support)
Ibex Global
01.2018 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prosecutor Assistant at Unidad Especializada en Justicia Penal de Adolescentes (Internship)
Ministerio Público
02.2016 - 03.2017
- Assisted with legal casework and client support
- Prepared legal briefs and appeals and filed with state and federal courts as required.
Education
Diploma - Criminalistics and Forensic Sciences
Instituto Iberoamericano de Estudios Superiores
02.2020
Bachelor’s Degree - Law
Universidad Centroamericana
03.2017
High School -
Colegio Maria Auxiliadora
01.2012
Primary Studies -
01.2007
Skills
- Personal injury case management
- Legal documentation and client communication
- Medical Records Review
- Insurance Liaison
- Responsibility and Leadership
- Goal-Oriented & Persistent
- Teamwork and collaboration
- Proactive problem solver
- Employee training
References
- Sra. Johanna Acosta, Case Manager Supervisor, johha7@gmail.com, +57 301 4685590
- Sr. David Alfaro, Associate Director, david.alfaro@ibex.co, +505 8565 1482
- Sra. Ileana Mejia, Case Manager, ilemejiavillalobos@gmail.com, +505 8999 4976
Personal Information
- Date of Birth: 11/20/95
- Nationality: Nicaraguan
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Personal Injury Case Manager
BPN Law
04.2024 - 02.2025
Appointment Scheduler for a GI clinic
Oclinicals
09.2022 - 04.2024
Supervisor
Ibex Global
08.2020 - 12.2020
Customer Care and Retention Agent
Ibex Global
05.2020 - 07.2020
Customer Care Agent (Spanish-speaking support)
Ibex Global
03.2019 - 03.2020
Customer Care Agent (Chat support)
Ibex Global
01.2018 - 07.2018
Prosecutor Assistant at Unidad Especializada en Justicia Penal de Adolescentes (Internship)
Ministerio Público
02.2016 - 03.2017
Diploma - Criminalistics and Forensic Sciences
Instituto Iberoamericano de Estudios Superiores
Bachelor’s Degree - Law
Universidad Centroamericana
High School -
Colegio Maria Auxiliadora
Primary Studies -
Similar Profiles
Rebecca WenstrupRebecca Wenstrup
Senior Group Director, Digital Partnerships at Initiative/BPN/HealixSenior Group Director, Digital Partnerships at Initiative/BPN/Healix
Sonni PakpahanSonni Pakpahan
Pramubakti at Kementerian ATR/BPN Kabupaten BangkaPramubakti at Kementerian ATR/BPN Kabupaten Bangka
Ratan AdhikaryRatan Adhikary
Account Manager at BPN Motors Pvt. Ltd, TezpurAccount Manager at BPN Motors Pvt. Ltd, Tezpur