ANDREA SOFIA GOMEZ
Chicago,IL
Summary
Hardworking, bilingual, team member ready for new challenges and career growth within a company. Expert with online and virtual scheduling. Friendly customer service and familiar with assisting guests over the phone, chat, and professional emails. Excellent communication skills, planning, and problem-solving abilities. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment. Bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills.
Overview
9
9
years of professional experience
Work History
Chat Customer Service Rep / Email rep
Enova | CashNetUSA
02.2022 - Current
- Ability to recognize fraudulent or forged documentation.
- Creating informational scripts to provide a clear communication with customers
- Can type 60 words per minute.
- Communicated acceptance or rejection to applicants via email and chat.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted department with email-based support when chat and email center was busy or short-staffed.
- Developed exemplary writing skills through continued correspondence with upwards of 100 customers per day.
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Reviewed and validated details of loan applications and closing documentation.
Social Media Content Creator
Sonder Spirit Gems
03.2020 - Current
- Managed content across multiple platforms for the widest audience reach.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Produced original, creative content for promotional advertisements and marketing materials.
- Managed competing deadlines with efficiency.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Mange consistent traffic to account to keep high following and interactive audience.
Care| Call representative / scheduler
Alegis
11.2020 - 04.2021
- Remote Schedule online and at home yearly physicals for members
- Worked Remotely to schedule appointments for clients to see their health care provider
- Excellent skills with inbound and outbound calling centers
- Kindly Greeted and helped members to schedule future appointments provided under their policy
- Scheduled members for Virtual check ups with a nearby nurse in case of any questions
- Reached out to Members via phone calls to remind them about upcoming appointments
- Answered members' questions about appointments , rescheduling, cancellations, and otherconsencers
- Experience with computer systems and data entry.
Hair salon assistant
Paul Rehder Salon
09.2019 - 10.2020
- Scheduled appointments for current and future clients
- Recommended hair care products to patrons based on hair type and style preferences, offeringinput on washing and styling regimen for greater convenience and health
- Swept floor, sanitized hair cutting and styling equipment, organized magazines, adjusted televisionsettings and organized displays to maintain appearance
- Assisted in keeping the salon clean and sanitary
- Performed relaxing head and scalp massages for customers
- Shampooed customers before haircuts and answered basic questions about services and productsto promote customer loyalty.
front door Hostess
Calo Ristorante
09.2018 - 07.2019
- Helped to plan parties for more than 60 guests, including coordinating menus and preparing tables
- Answered the telephone to provide information and take party reservations as well as assistantwith any questions or concerns
- Accommodated guests with special needs, including child seats or wheelchair
- Backed up serving staff, food runners and bussers to keep the dining room presentable and readyfor incoming guests
- Responsible for making sure all guests have the proper menus, water, and utensils
- Familiar with solving any inconvenience to reduce customers dissatisfaction.
Cashier/ Waitress
Golden Nugget Pancake House
12.2017 - 09.2018
- Welcomed guests with positive attitude and smile, offering to bring beverage orders whilereviewing menu options
- Explained menu options to guests, offered suggestions and took orders for food and beverages
- Returned to confirm their comfort and provide them with any additional help
- Maximized customer satisfaction by assisting customers complete purchases, locate items and signup for rewards programs
- Trained new team members in cash register operation, stock procedures and customer service
- Answer phone calls to assist customers with any questions.
Camp Counselor
Kelvyn Park
06.2015 - 08.2017
- Organized and lead variety of small and large group activities for assigning group, including artsand crafts and game days for campers
- Created fun and challenging recreational activities for girl campers between the ages of 8 to 11
- Supervise campers during field trips, outdoor activities, and pool days while still providing a funand safe summer
- Responsible for making sure kids had a safe space and environment away from the outsideworld.
Education
High School Diploma -
Pritzker College
Chicago, ILSkills
- Assistance over the phone
- Verbal communication
- Familiar with Microsoft
- Problem-solving
- Online Chat
- Special Projects
- Issue Escalation
- Team leadership
- Responsible
- Great multitasking skills
- Bilingual
- Customer Engagement
Small Business Pop-up events
I am a small business owner, I have expanded my online business to in-store shopping across two stores in the city of Chicago. I have managed and attended multiple pop-up events through the city.
I am constantly expanding my business and learning great customer service along the way.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Timeline
Chat Customer Service Rep / Email rep
Enova | CashNetUSA
02.2022 - Current
Care| Call representative / scheduler
Alegis
11.2020 - 04.2021
Social Media Content Creator
Sonder Spirit Gems
03.2020 - Current
Hair salon assistant
Paul Rehder Salon
09.2019 - 10.2020
front door Hostess
Calo Ristorante
09.2018 - 07.2019
Cashier/ Waitress
Golden Nugget Pancake House
12.2017 - 09.2018
Camp Counselor
Kelvyn Park
06.2015 - 08.2017
High School Diploma -
Pritzker College
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