Andrea Sofía Herrero Montalvo

• The Product Flow Specialist contributes to the customer experience by supporting back of house operations and flow of product from receipt to placement and replenishment, while maintaining all product flow policies and procedures
• They assist in driving sales, key metrics, profitability, and loss prevention in the store
• The Product Flow Specialist will also support the Leadership team in overall store operations.

• Oversaw daily operations of small business including customer service and financial management.
• Monitored customer feedback and implemented changes based on their suggestions.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.

• Entered data into spreadsheets using Microsoft Excel or other similar programs.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
• Managed the review process for submitted manuscripts, ensuring timely completion of reviews.
• Maintained a comprehensive database of manuscripts received, accepted, rejected or withdrawn from consideration.

• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Ensure high level of customer satisfaction through excellent sales service
• Managing effective resolution of all customer complaints and needs
• Operating cash registers, managing financial transactions and inventory procedures, understanding product trends for inventory purposes, customer service strategies and sales goals.

• The Style Specialist wraps clients in a unique experience inspired by Valija’s lifestyle and image
• Has knowledge of the product and uses it to obtain positive results when dealing with customers
• Uses personality to conquer and gain the loyalty of the clients
• Meets and exceeds store sales plans.

• Providing outstanding customer service, assist in daily maintenance of physical and online business including updating and managing online store and social media accounts, operating cash registers, managing financial transactions and inventory procedures, understanding product trends for inventory purposes, training and mentorship of new team members on POS systems operation, customer service strategies and sales goals, manage effective resolution of all customer complaints and needs, ensure high level of customer satisfaction through excellent sales service.

• Gathered and verified all required information by conducting interviews with participants to assess eligibility, and recorded results from patients for a nutrition clinical study taken place by Harvard T.H
• Chan School of Public Health.

Recipient of President’s Award for Educational Excellence.

Directive member, emphasizing in Public Relations, of Environmental School Club and Organization.