Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Andrea Susan Garcia

Andrea Susan Garcia

Keithville,LA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Addiction treatment services. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

15
15
years of professional experience
1
1
Certificate

Work History

Director of Client Relations and Engagement

Cada Of Nwla
SHREVEPORT, United States
12.2013 - Current


  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Logged call information and solutions provided into an internal database.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Answered calls, emails, and faxes per day, addressing customer inquiries, solving problems, and providing product information.
  • Communicated with customers to assess and address individual needs, providing timely and quality support.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate services.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Supervise CADA Admissions, Peer Services, LASOR, and CADA Connection.

Accounts Payable Manager

Cada Of Nwla
SHREVEPORT, LA
05.2018 - 02.2020
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Developed reports for senior management to outline expenditures, vendor spending, and forecasting.
  • Input all relevant transactions and supervised properly within the accounting system.
  • Managed accurate and timely processing of invoices monthly.
  • Built strong relationships with vendors to enhance cost offerings and accomplish favored customer status.
  • Performed routine closings, maintained clean, accurate, and accessible records, and kept a close eye on transaction updates throughout each quarter.
  • Checked payroll, vendor payments, commissions, and other accounting disbursements for accuracy and compliance.
  • Performed banking, business administration, and financial tasks to guarantee five-star service for clients.

Logistics Manager

Cada Of Nwla
SHREVEPORT, United States
07.2016 - 05.2018
  • Directed shipping and receiving of wide range of products daily.
  • Delivered substantial cost savings by securing discounts from third-party logistics services providers.
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
  • Supervised all Kitchens and Maintenance staff.

Dietary Supervisor

Cada Of Nwla
SHREVEPORT, LA
07.2015 - 07.2016
  • Monitored production to check safety, standardized production, and appropriate portioning.
  • Consulted with dietitians to plan menus appropriate for patient needs.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Interviewed, hired, and trained dietary personnel to provide optimal service.
  • Purchased food supplies for the department according to budget limitations.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and managed inventory.
  • Set and oversaw weekly and special event menu plans.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Cut spending through effective inventory management and supply sourcing.

Lead Cook

Cada Of Nwla
SHREVEPORT, LA
03.2014 - 07.2015
  • Supervised line cooks to monitor food safety and order accuracy.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took over line positions in event of an emergency.
  • Developed a process that reduced waste and improved supply turnover.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.
  • Prepared meals for lunch and dining services daily.
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Streamlined kitchen operations by creating more accurate prep sheets, standardized recipe files, and product-rotation systems.

Direct Care Technician

Cada Of Nwla
SHREVEPORT, LA
12.2013 - 03.2014
  • Assisted clients with daily living need to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support the client's nutritional needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored and assisted residents through individual service plans.
  • Kept clients engaged in social networks and communities for personal health and growth.

Education

High School Diploma -

Aiken Optional School
Alexandria, La
05.1997

Skills

  • Efficient and Detail-Oriented
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Customer Account Management

Certification

  • Certified Peer Recovery Support Specialist - March 2020-present.

Timeline

Accounts Payable Manager

Cada Of Nwla
05.2018 - 02.2020

Logistics Manager

Cada Of Nwla
07.2016 - 05.2018

Dietary Supervisor

Cada Of Nwla
07.2015 - 07.2016

Lead Cook

Cada Of Nwla
03.2014 - 07.2015

Director of Client Relations and Engagement

Cada Of Nwla
12.2013 - Current

Direct Care Technician

Cada Of Nwla
12.2013 - 03.2014

High School Diploma -

Aiken Optional School

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