Summary
Overview
Work History
Education
Skills
Skills And Accomplishments
Timeline

Andrea Leigh Swedenburg

Elberfeld,IN

Summary

Hardworking and passionate job seeker with hands-on experience in Finance and brings strong organizational skills eager to secure entry-level Associate Accountant position. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for adaptability, and results-oriented mindset.

Experienced with accounting principles, financial reporting, and reconciliations. Utilizes analytical skills to ensure accuracy and efficiency in financial operations. Knowledge of compliance standards and effective teamwork ensures dependable and adaptable performance.

Overview

19
19
years of professional experience

Work History

Mortgage Loan Officer, VP

Regions Bank
06.2024 - Current
  • Guiding clients through rate options & loan options
  • Examining Assets & Tax Returns to qualify for mortgage
  • Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
  • Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Developed and implemented marketing campaigns to generate new business opportunities.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.

Mortgage Loan Officer

Waterstone Mortgage
08.2021 - 06.2024
  • Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
  • Guiding clients through rate options & loan options
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Customized marketing materials aimed at attracting potential mortgage applicants within specific target markets.
  • Improved loan application accuracy, systematically reviewing and refining application processes.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Proactively identified solutions for customers experiencing credit issues.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Examining Assets & Tax Returns to qualify for mortgages
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.

Finance Manager/Office Manager

George's Plant Farm
01.2012 - 12.2021
  • Logistics
  • Communicated with customer about their orders
  • Set up Website to take online orders for over 12,000 customers
  • Phone orders from 4500 customers
  • Retained online orders from customers
  • Shipped Plants to customers in all States
  • Setting up new customers
  • Efficient in Quick Books & eCommerce
  • Marketing with Constant contact
  • Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Processed invoices and contacted appropriate parties for timely payment receipt.
  • Optimized cash flow with diligent monitoring of accounts receivable and payable.
  • Negotiated favorable terms with vendors, resulting in significant cost savings for company.
  • Created organizational structures to improve accounting and finance functions.
  • Executed vendor setup and payment, administration of bank accounts and account reconciliations.
  • Negotiated with suppliers to improve payment terms, enhancing cash flow management.

Account Executive

First Guaranty Mortgage Company
08.2013 - 10.2017
  • Assisted customers with pricing out loans prior to submitting and also after loan is submitted
  • Help train new Loan officers & Broker shops on 'How to submit Loans' through Mortgage System portal
  • Always available to help clients with any issues, concerns, questions, or escalations. Making sure clients knew where to go with all issues or concerns
  • Managed approximately 4800 accounts while maintaining organization and prioritizing tasks efficiently
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered
  • Streamlined account management processes for increased efficiency and improved client retention rates
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements
  • Developed a solid pipeline of prospects through diligent research and targeted outreach efforts
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts
  • Managed approximately 200 incoming and outgoing calls, emails & faxes per week
  • Optimized sales pipeline management, ensuring steady flow of opportunities through careful planning and follow-up activities
  • Facilitated resolution of client issues by acting as liaison between customer service and technical teams
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads
  • Kept detailed records of daily activities through online customer database
  • Attended monthly sales meetings and quarterly sales trainings

Manager/Owner

CNB National Lending/Millennium Management LLC
01.2007 - 01.2013
  • Started a new financial wholesale division from the ground floor and was the financial controller responsible for recruiting and reporting to regional financial partners, accounting of warehouse lines up to 15 million monthly, Underwriting, Operations, Compliance, Marketing, Closing and Post-closing
  • Grew the division to 260 approved financial clients and set new volume and unit records monthly
  • Insured the company was profitable and viable thru the different trends, program changes and compliance overhauls
  • Managed Processors, accounting, human resources, scheduling, payroll/budgeting, production and staffing
  • Conducted regular department meetings to support financial reporting, P&L, balance sheet, compliance with federal, state, and investor regulations including
  • Formulated vision, strategy, and business plan for financial management, financial reporting, maintaining partner banking centers, customer satisfaction and loan production/servicing quality, productivity, financial reporting and objectives of the Wholesale TPO Division.
  • Monitored monthly Customer Satisfaction report trends for customer service and satisfaction, identifying and reporting adverse trends to Executive Management Team.
  • Shaped culture and change during new process implementation or in conjunction with shifts in business direction as a result of changing regulatory, market or corporate impact.
  • Managed regulatory compliance impacts due to changes in federal and state law governing loan financial production.
  • Coached, mentored and developed team members to support growth and success at all levels by providing regular, ongoing verbal and written performance feedback.
  • Established strong relationships with vendors, suppliers, and partners for cost-effective purchasing decisions.
  • Oversaw daily operations, ensuring smooth functioning of the business while maintaining a high level of productivity.
  • Streamlined business operations by implementing efficient processes and organizational systems.
  • Ensured compliance with industry regulations, maintaining legal standing as a responsible business owner.
  • Mentored and developed employees for growth within the company, promoting from within when possible.
  • Boosted revenue through targeted marketing campaigns designed to attract new clientele while retaining existing customers.
  • Managed inventory control systems, optimizing stock levels for maximum efficiency without compromising availability or quality.
  • Achieved an excellent reputation within the community by consistently delivering high-quality products or services, exceptional customer experiences, and a commitment to social responsibility.
  • Developed and executed strategic marketing plans for increased brand visibility and customer acquisition.
  • Managed financials, budgeting, and forecasting to ensure profitability and maintain fiscal responsibility.
  • Implemented staff training programs for improved employee performance and retention rates.
  • Improved team collaboration by fostering a positive work environment conducive to open communication and problem-solving.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Generated revenues yearly and effectively capitalized on industry growth.

Education

Associate of Science - Radiology

Jackson State Community College, Jackson, TN
01.2001

Skills

  • Microsoft Word
  • Excel
  • Microsoft Outlook Suite
  • Intuit Quick Books
  • Financial budgeting
  • Tax compliance
  • Investment analysis
  • Debt management
  • Financing expertise
  • P&L tracking
  • Financial analysis and reporting
  • Attention to detail
  • Fraud prevention
  • Risk assessment
  • Willing to learn

Skills And Accomplishments

  • 2-year degree in Health Science/Associates degree in Radiology, 09/01/99 - 05/01/01
  • 16 Years' experience in the Mortgage industry
  • Top producer in Sales for 2022 with over $27 Million in production, 12/31/22
  • Worked in Mortgage Industry, 01/01/07 - Present
  • Supervision in financial operations, national wholesale division, compliance, spanning most of the United States
  • Thorough knowledge of national and regional financial operations, compliance, territories, and zones
  • Strong emphasis on profitability, management reporting and recruiting, accounting operations, compliance, production, and underwriting Guides for FNMA, FHA, USDA, & VA
  • Proficient in various systems including Encompass 360, Sales Force, Comergence, Doc Velocity, Word, Excel, Microsoft Outlook Suite, Constant Contact, Pricing engine (Optimal Blue), Vango (Mortgage Marketing), GUS, DU, and LP, OSI Express, Jungo, MobilityRE, Element, Empower, Intuit Quick Books

Timeline

Mortgage Loan Officer, VP - Regions Bank
06.2024 - Current
Mortgage Loan Officer - Waterstone Mortgage
08.2021 - 06.2024
Account Executive - First Guaranty Mortgage Company
08.2013 - 10.2017
Finance Manager/Office Manager - George's Plant Farm
01.2012 - 12.2021
Manager/Owner - CNB National Lending/Millennium Management LLC
01.2007 - 01.2013
Jackson State Community College - Associate of Science, Radiology

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