ANDREA T. PONTON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills interested in business management.
Overview
4
4
years of professional experience
Work History
Community Coordinator
LUCID Private Offices
05.2022 - 01.2023
- In charge of opening and closing the center.
- Booking clients meeting rooms for various LUCID locations.
- Notify our clients of visitor arrival and direct them to a designated meeting place.
- Process new client move-ins, activate and distribute keys. Answer questions and update any new client information.
- Give tours to prospective clients.
- Logging and receiving packages from delivery vendors.
- Manage confidential and sensitive information as well as participate in various admin. tasks such as; data entry, filing, faxing, scanning and copying.
- Play an active role in the success of our client's growth by offering the highest level of customer service.
Hospitality Specialist
Arnold Hall Hospitality Service Center
06.2021 - 07.2021
- Collaborated with various team members to meet guests' requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Head of waitresses.
- Event Planner.
Restaurant Hostess
Lamberti's Ristorante And Wine Bar
05.2019 - 01.2021
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Collected information from arriving customers to seat groups or place them on a waitlist.
- Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- In charge of all calls and deliveries.
Hospitality Intern
Arnold Hall Hospitality Service Center
06.2018 - 07.2019
- Learned professional skills in hospitality and home management, (i.e. decor, customer service, planning, etc.).
Education
Bachelor of Science - Industrial Psychology
Franciscan University of Steubenville
Steubenville, OH05.2024
Skills
- Community Organization
- Community Relations
- Strong work ethic
- Leader
- Attentive to details
- Strong communication skills both verbal and written
- Able to work with and as a team
- Personable and happy to help others
Timeline
Community Coordinator
LUCID Private Offices
05.2022 - 01.2023
Hospitality Specialist
Arnold Hall Hospitality Service Center
06.2021 - 07.2021
Restaurant Hostess
Lamberti's Ristorante And Wine Bar
05.2019 - 01.2021
Hospitality Intern
Arnold Hall Hospitality Service Center
06.2018 - 07.2019
Bachelor of Science - Industrial Psychology
Franciscan University of Steubenville
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