Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDREA T. PONTON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills interested in business management.

Overview

4
4
years of professional experience

Work History

Community Coordinator

LUCID Private Offices
2022.05 - 2023.01
  • In charge of opening and closing the center.
  • Booking clients meeting rooms for various LUCID locations.
  • Notify our clients of visitor arrival and direct them to a designated meeting place.
  • Process new client move-ins, activate and distribute keys. Answer questions and update any new client information.
  • Give tours to prospective clients.
  • Logging and receiving packages from delivery vendors.
  • Manage confidential and sensitive information as well as participate in various admin. tasks such as; data entry, filing, faxing, scanning and copying.
  • Play an active role in the success of our client's growth by offering the highest level of customer service.

Hospitality Specialist

Arnold Hall Hospitality Service Center
2021.06 - 2021.07
  • Collaborated with various team members to meet guests' requests.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Head of waitresses.
  • Event Planner.

Restaurant Hostess

Lamberti's Ristorante And Wine Bar
2019.05 - 2021.01
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on a waitlist.
  • Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • In charge of all calls and deliveries.

Hospitality Intern

Arnold Hall Hospitality Service Center
2018.06 - 2019.07
  • Learned professional skills in hospitality and home management, (i.e. decor, customer service, planning, etc.).

Education

Bachelor of Science - Industrial Psychology

Franciscan University of Steubenville
Steubenville, OH
05.2024

Skills

  • Community Organization
  • Community Relations
  • Strong work ethic.
  • Leader
  • Attentive to details.
  • Strong communication skills both verbal and written.
  • Able to work with and as a team.
  • Personable and happy to help others.

Timeline

Community Coordinator

LUCID Private Offices
2022.05 - 2023.01

Hospitality Specialist

Arnold Hall Hospitality Service Center
2021.06 - 2021.07

Restaurant Hostess

Lamberti's Ristorante And Wine Bar
2019.05 - 2021.01

Hospitality Intern

Arnold Hall Hospitality Service Center
2018.06 - 2019.07

Bachelor of Science - Industrial Psychology

Franciscan University of Steubenville
ANDREA T. PONTON