Andrea Torres
Atwater,CA
Summary
Support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and entry levels talents with the goal of providing myself and growing with the company.
Overview
5
5
years of professional experience
Work History
Referral Clerk
Golden Valley Health Centers
11.2022 - Current
- Scheduled appointments with specialists on behalf of clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Followed up with patients and specialists to inquire about experience and collect reports.
- Linked families to relevant community support to meet non-medical needs.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Provided comprehensive support during audits by preparing required documentation related to referral processes and outcomes.
- Registered and verified patient records before triage with most up-to-date information.
- Streamlined communication between patients, primary care providers, and specialists by serving as a central point of contact.
- Maintained detailed records of patient referrals, ensuring accurate tracking and follow-up for optimal care coordination.
Customer Service
JCPenney Sephora, Merced
03.2021 - 10.2021
- Responsible for keeping records of all products shipped and received in the warehouse
- Accepts or returns merchandise according to established company procedures
- Customer service and keeping, and creating files for Customers.
- Keeping all areas clean, and answering phone calls
- Provided exceptional customer service, answering queries and offering recommendations.
Administrative Medical Assistant
Central Valley Cardiovascular, Turlock
10.2020 - 01.2021
- Greeting patients visiting the facility, answering any questions they may have, and helping them fill out required forms
- Answering phone calls, creating appointments, directing the calls as required, and handling all queries
- Creating invoices and bills, processing insurance forms, and managing vendors and contractors
- Managed confidential patient information in compliance with HIPAA regulations, safeguarding sensitive data from unauthorized access or disclosure.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Processed medical insurance claims and payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
CBSPD - Certified Sterile Processing Technician
Central Valley Certify
Ceres, CA05-2024
Certificate - undefined
Milan Institute
10.2020
Diploma - undefined
Atwater High School
06.2019
Skills
- Customer service skills and telephone etiquette
- Familiarity with medical terms and technology
- Understanding of law and ethics pertaining to medical practices
- Strong computer, data entry, and office management skills
- Excellent verbal and written communication skills
- Attention to detail and problem-solving skills
- Fluent English/Spanish
- Customer service in spanish
Languages
Spanish
Native or Bilingual
Timeline
Referral Clerk
Golden Valley Health Centers
11.2022 - Current
Customer Service
JCPenney Sephora, Merced
03.2021 - 10.2021
Administrative Medical Assistant
Central Valley Cardiovascular, Turlock
10.2020 - 01.2021
Certificate - undefined
Milan Institute
Diploma - undefined
Atwater High School
CBSPD - Certified Sterile Processing Technician
Central Valley Certify
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