Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10 years of extensive leadership experience in retail and corporate settings. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Hi, I’m
Andrea Zenon
Hollywood,FL
Summary
Overview
16
years of professional experience
Work History
Rossen Law Firm
Legal Staff Manager
03.2021 - Current
Job overview
- Maintain case filing system for over 500 cases
- Primary point of contact for over 300 clients
- Perform standard legal assistant duties
- Prioritize time-sensitive tasks and delegate them as needed
- Prepare meeting agendas and record minutes
- Maintain attorney calendar by planning and scheduling conferences, meetings, hearings, and depositions and conducting public records requests
- Prepare, review, and edit a wide range of legal documents and correspondence of confidential nature, and ensure high quality, accuracy, and comprehensiveness
- Open and close files timely with exceptional accuracy
- Represent attorneys by communicating and obtaining information from clients when requested; following up on delegated assignments
- Subpoena witnesses for depositions and confirm their attendance
- Supervise legal staff of 8 legal assistants and 3 intake specialists
- Manage department payroll
- Responsible for induction and development of team by providing on-the-job training and assessing progress, through written reviews and probations
- Track and collect expenses from clients
- Identify and proactively manage any poor performance issues using appropriate company policy.
- Liaise between executives and lower level employees to enforce policies and convey feedback.
- Advise senior managers about employee-related issues and identifiable workforce trends.
Superstein & Superstein, PA
Assistant Office Manager
03.2020 - 03.2021
Job overview
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Managed 7 office staff
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Transferred and directed phone calls, guests, and mail to staff members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized office schedule to balance team workloads, group productivity, and financial targets.
- Drafted agendas, recorded minutes, and generated documents to facilitate meetings.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel.
- Delegated office staff to perform administrative duties and share workloads.
- Managed office operations while scheduling appointments for department managers.
Tillys
Store Manager
04.2019 - 03.2020
Job overview
- Manage sales team ensuring adequate cover for the sales floor for customer service opening & closing times, and replenishment
- Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as provide clear direction and support
- Responsible for the induction and development of the team by providing on-the-job training and assessing progress, through written reviews and probations
- Complete payroll activities, including sending new employee changes and leverage information to HR accurately and on time
- Train and develop the team to ensure they deliver outstanding customer service
- Review the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
- To identify and proactively manage any poor performance issues using appropriate company policy.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Charlotte Russe,
Store Manager
05.2013 - 03.2019
Job overview
- Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs
- Focus on increasing Sales, ATV, and conversion to drive margin and profit and achieve targets
- Understand daily, weekly, and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, and staffing levels and ensuring this information is communicated effectively to the team
- Understand the impact that visual merchandising and balance of price points have on customer conversion, average spending, and gross profit margin results
- Opening, closing, and cash counting and closeout
- Ensure all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover
- Observe safety and security procedures and report any misuse or theft of stock Regional Loss Prevention Manager and District Manager
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
United States Air Force
Operations Airman
02.2007 - 05.2013
Job overview
- Remained current with training and sought new training opportunities to further personal growth.
- Participated in community events representing U.S. military and recruited interested parties.
- Provide administrative support to the Air Force, Department of Defense, and joint organizations.
- Act as liaison with government agencies and offices.
- Ensure that the business development strategy was implemented.
- Establish production KPIs and conduct quality assessments
- Collect and organize personnel expense reports.
- Record and maintain meeting minutes.
- Attend military service engagements.
Education
Strayer UniversityWashington, DC
BS from CRIMINAL JUSTICE
12.2023
University Overview
J. FRANK DOBIE HIGH SCHOOLHouston, TX
HIGH SCHOOL DIPLOMA
05.2006
University Overview
Skills
- Payroll
- Profit & Loss
- Certified Notary Public
- Inventory Control
- Office Management
- Retail Management
- Legal case management
- Administrative experience
- Microsoft Office
- Recruitment Support
Timeline
Legal Staff Manager
Rossen Law Firm
03.2021 - Current
Assistant Office Manager
Superstein & Superstein, PA
03.2020 - 03.2021
Store Manager
Tillys
04.2019 - 03.2020
Store Manager
Charlotte Russe,
05.2013 - 03.2019
Operations Airman
United States Air Force
02.2007 - 05.2013
Strayer University
BS from CRIMINAL JUSTICE
J. FRANK DOBIE HIGH SCHOOL
HIGH SCHOOL DIPLOMA
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