Andreea Garcia

• Serve as the primary point of contact for lobby operations. Ensure a professional and welcoming environment, managing lobby setup and visual displays.
• Provide administrative support to the director and team leaders.
• Manage shared calendars (4 total), oversee office supplies inventory, equipment manages and facility service requests through UTworks.
• Plan and coordinate department retreats and special events. Manage logistics, schedules and vendor relationships. Prepare materials and ensure smooth execution of events.
• Coordinate interview scheduling and applicant tracking. Assist with employee onboarding and offboarding tasks.
• Respond to state employment verification requests.
• Assist with Service requests tickets for the office.
• Maintain website updates as needed, greeting cards for special events for our team.
• Maintain monthly power point for front lobby.
• Triage internal and external mail, triage faxes and voicemails and tickets assignments daily.
• Maintain attendance calendars.
• Completing weekly metrics and monthly amazon connect metrics.
• Completing monthly walk in / appointments stats.
• Completing quarterly metrics for management.
• Completing Open Enrollment metrics.
• Monthly Human Resources Center performance reporting.
• Consolidate HR Service Center folders, HR admin folders and I9 folder in the box.
• Coordinated end-to-end recruitment processes, including candidate screening, interview scheduling, interviewing and onboarding, resulting in improved hiring efficiency and candidate experience."
• Amazon Connect provides the ability to customize reporting and tracking both inbound and outbound calls, enabling detailed insights and performance monitoring.

'

• Managing a team of four team members at the Cedar Park Family Imaging Center and Women’s Center.
• Helping team to complete registration, add on packets in a timely manner.
• Completing estimates on all our patients and pre registering patients over the phone.
• Coordinating the schedules with the tech team to ensure patient that patients are properly examined.
• Collected over $45,000 monthly in copays in the Emergency Room.

• Organize electronic and paper files. Access documents based on record retention policies. Enter data into spreadsheets and databases, extract relevant information from documents and files.
• Conduct online research as assigned. Compose and edit a variety of documents and emails to internal and external constituencies.
• Plan, coordinate and support remote and onsite events. Manage schedules and logistics for program activities.
• Assist with procurement and payment activities. Prepare relevant electronic documents as assigned.
• Monitor and respond to emails and telephone calls for assigned programs. Assist with organization of offices and completion of office moves.
• Provide administrative support to school leadership as assigned which may include calendar management, document preparation, and coordination with internal and external offices.
• Back up for Dean’s office receptionist as assigned: mail delivery, manage main phone line for LBJ School, greet and accommodate guests of the dean’s office, organize office supplies, assist with catering and document preparation for large group meetings.
• Access to Define, DocuSign, Point Plus & Zendesk, Workday.

• As the Marketing Coordinator, I worked directly with corporate mail houses, and all three credit bureaus to ensure that Rate Genius was complying per the lender and regulatory guidelines.
• Learned MySQL & Tableau to ensure that potential customers received the correct marketing material and to study data reports based off that marketing campaigns.
• Ensured and reviewed that data attribute codes were entered correctly when sending the information to the bureaus for the targeted markets.
• Approved invoices for all credit bureaus and for all corporate mail houses while approving IT and developing tickets regarding reports or mail pieces.
• Providing quality service by helping existing customers with questions and concerns about their applications and what is needed to fund their loan.
• Training new employees to become successful while staying compliant with company standards and assisting managers with various tasks as needed.
• Successfully completed the Team Lead Training program. Have discovered issues in other departments that led to improving quality and service for both our lenders and clients.

• Managed merchandising for specific departments within the store to drive consumer interest and purchases.
• Prevented security risks and thefts to reduce company losses while following procedures to handle these situations correctly within company policies.
• Interacted with customers to increase sales by providing excellent service and answering questions and concerns about products.

• Assisted the manager with the daily tasks necessary to operate the store properly and successfully on a continuous basis.
• Maintained merchandising and built relationships with venders while providing great customer service.