Andrée Catherine Kelly
Portland
Summary
Leadership: Highly Effective Communicator, Strategic Planning, Location Openings, Talent Acquisition, Roll Out Campaigns, Project Management, Management Training, Program Implementation, Operational Improvements, and Financial Statement Responsibility. Operations: Customer Engagement and Service, Revenue Management, Budget Management, Forecasting, Cost Controls, Policies and Procedures, Culinary Program Expertise, Quality Assurance, Inventory Management, Employee Performance Management, Visual Merchandising, Performance Evaluations, Recruiting and Hiring for Specialty Retail Grocery Business, Staff Retention, Event Planning, Marketing, Operations Systems and Structure, In-Home Adult Care-Giving.
Overview
36
36
years of professional experience
Work History
Grill Manager
Topaz Farm-Sauvie Island
Portland
01.2024 - 01.2025
- Supervised grilling operations and ensured food safety compliance.
- Managed staff schedules and coordinated daily grill assignments.
- Trained team members on grilling techniques and equipment use.
- Assisted in menu planning and developed seasonal grill offerings.
- Monitored quality control standards for all meals served.
- Developed strategies to increase profit margins by reducing waste or improving efficiency of processes.
- Provided leadership support to team members including coaching and counseling when needed.
- Monitored kitchen productivity and assessed overall productivity and workflow.
- Coached staff on strategies to enhance performance and improve customer relations.
Private In-Home Caregiver
Self Employed
01.2019 - 01.2024
- I was a personal caregiver for several elderly clients with conditions including dementia, multiple sclerosis and post stroke complications and paralysis. Two of whom were in wheelchairs 100% of the time.
- I assisted my clients with daily bathing, dressing, preparing for bed which included using a lyft and/or transferring out of and into a wheelchair to assist with getting in and out of bed, in addition to throughout the day.
- I prepared meals, tube feeding regime, daily medication regime, physical therapy, driving to appointments, grocery shopping, creating an organized daily and weekly care plan, fun adventures outside of the home, attending social engagements and daily neighborhood walks. All of this aimed at improving daily quality of life.
Store Director
New Seasons Market LLC
Portland
01.2014 - 01.2019
- Providing store leadership aligned with New Season’s Market mission, vision and values.
- Building strong relationships and partnerships with our staff customers and community.
- Ensure consistent financial improvement in sales growth, customer engagement, margin, waste management, strategically planning leading improvement and change with the end result in mind.
- Consistently meeting labor budget and maintaining healthy staffing levels and excellent hiring practices.
General Manager / Williams-Sonoma Grande Cuisine
Williams-Sonoma Inc.
Tigard
01.2013 - 01.2014
- Hired to develop, lead and execute a team driven strategy to rebuild and recover a 2.8M retail store loss in revenue from fiscal 2010-2013.
- People First environment focused on hiring, recruiting and retaining the right people while building a positive, supportive, challenging and successful store environment.
- Revitalized a daily in-store culinary and events program, increasing comp to 114% YTD.
- Retail to Customer program increase of 38% YTD.
- Customer Service YTD Snapshot of 93% resulting in a comp increase of 20% over LY.
- Assessing store metrics and associate behaviors regularly to identify strengths and opportunities to maximize store results.
Sales & Operations Consultant/Principle
White Springs Media, Inc.
Portland
01.2010 - 01.2013
- Facilitated communication between departments to streamline processes and operations.
- Researched market trends to inform strategic planning and operational decisions.
- Assessed existing systems and technologies for potential improvements or upgrades.
U.S. Regional Manager – Pacific Northwest / Northern California / Midwest (Paperchase Division)
Borders Groups Inc.
Ann Arbor
01.2007 - 01.2010
- Transformed poorly-managed division representing highest profit margin to company.
- Achieved 50% increase in revenues.
- Catapulted store sales volume by $1.7 million / 173% within three years by creating new operations infrastructure to standardize and streamline workflows; provided consistent bench support for store and introduced active sales culture district and region-wide.
- Boosted product division profits by 126% by recruiting, hiring and training specialized team focused on managing daily operations at 60+ retail locations.
- Initiated development and implementation of new supervisor and merchandiser training program in 14 states.
- Positioned Paperchase division for cash sale to Borders; facilitated ground level details leading to planned acquisition of company by Borders and strengthened larger company’s balance sheet while revitalizing company products by adding wide array of fashionable gift and stationary products from Paperchase to product offerings.
Director of Human Resources & Operations/Principle
White Springs Media, Inc.
Portland
01.2002 - 01.2004
- Led recruitment efforts to attract top talent for diverse positions.
- Managed employee relations to address concerns and foster a positive workplace culture.
- Facilitated performance management processes to align employee goals with business objectives.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
District Manager
The Coffee Bean & Tea Leaf
Los Angeles
01.2000 - 01.2001
- Initiated development of operational infrastructure for first company expansion outside of greater Los Angeles / S. California home market into the San Francisco/ greater N. California.
- Systems of operations were also utilized in the opening of Arizona and Las Vegas markets.
- Exceeded store opening sales forecast 200%.
- Developed successful store opening template for launching new markets.
Store Manager
Starbucks Coffee Company
Seattle
01.1992 - 01.2000
Store Manager
GAP
San Francisco
01.1989 - 01.1992
Skills
- Highly Effective Communicator
- Strategic Planning
- Location Openings
- Talent Acquisition
- Roll Out Campaigns
- Project Management
- Management Training
- Program Implementation
- Operational Improvements
- Financial Statement Responsibility
Accomplishments
- New Seasons Market/Store of the year, 2016
- Williams-Sonoma/Company/Outstanding Physical Inventory Results Award, 2013
- Borders Regional and District Acts of Excellence Award / Store of the Quarter, 2005, 2006
- Borders Company/Acts of Excellence Award for achieving Top 5% in OSAT Survey results, 2004, 2005, 2006
- Borders Regional/Acts of Excellence Award for exceeding overall operational excellence, 2005
- Starbucks store and district operational excellence, revenue increase and staff retention, customer service award and sales contest awards
- GAP District/Operational excellence award, District/Team building award, Company/Highest new store comp award 200%
References
References available upon request.
Timeline
Grill Manager
Topaz Farm-Sauvie Island
01.2024 - 01.2025
Private In-Home Caregiver
Self Employed
01.2019 - 01.2024
Store Director
New Seasons Market LLC
01.2014 - 01.2019
General Manager / Williams-Sonoma Grande Cuisine
Williams-Sonoma Inc.
01.2013 - 01.2014
Sales & Operations Consultant/Principle
White Springs Media, Inc.
01.2010 - 01.2013
U.S. Regional Manager – Pacific Northwest / Northern California / Midwest (Paperchase Division)
Borders Groups Inc.
01.2007 - 01.2010
Director of Human Resources & Operations/Principle
White Springs Media, Inc.
01.2002 - 01.2004
District Manager
The Coffee Bean & Tea Leaf
01.2000 - 01.2001
Store Manager
Starbucks Coffee Company
01.1992 - 01.2000
Store Manager
GAP
01.1989 - 01.1992