Andre Garza
Magnolia,TX
Summary
Dynamic Store Leader with a proven track record at Kroger, excelling in team management and customer service. Achieved consistent sales growth through strategic promotions and effective inventory management. Renowned for fostering employee engagement and enhancing customer loyalty, while implementing loss prevention strategies that significantly reduced shrinkage.
Professional retail leader with significant experience in overseeing store operations and driving sales growth. Proven track record in team collaboration, adapting to changing needs, and consistently achieving goals. Skilled in inventory management, customer service, and staff development. Respected for reliability, leadership, and strategic problem-solving.
Retail professional prepared for leadership roles, bringing valuable experience in managing store operations and motivating teams. Recognized for commitment to high standards and delivering results. Known for fostering collaboration and adaptability, ensuring consistent performance and customer satisfaction.
Experienced with managing retail operations and team leadership to optimize store performance. Utilizes strategic planning and problem-solving to address challenges and drive improvements. Track record of implementing effective sales strategies and enhancing customer experiences.
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness.
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Reliable and upbeat store leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Store Leader position. Ready to help team achieve company goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
33
33
years of professional experience
Work History
Store Leader
Kroger Co, Inc
05.2025 - 12.2025
- Achieved optimal customer satisfaction through effective daily store operations leadership.
- Reduced stock discrepancies by managing inventory levels and ensuring organization.
- Trained staff on merchandising best practices to enhance customer engagement strategies.
- Implemented process improvements, driving operational efficiency and minimizing waste effectively.
- Fostered teamwork and employee growth by promoting a positive work environment.
- Analyzed sales data to drive informed inventory decisions and product selections.
Store Leader
Kroger
01.2025 - 05.2025
- Developed strategic sales plans to meet revenue targets while maximizing product visibility.
- Collaborated with marketing teams to execute promotional events that increased foot traffic.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Store Leader
Kroger
03.2024 - 01.2025
- Managed budget allocation for store expenses while identifying cost-saving opportunities to boost profitability.
- Planned optimal workflow through successful scheduling and task delegation.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Enhanced employee performance by conducting regular training sessions and providing constructive feedback.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Answered product questions and assisted customers in selection and checkout.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Developed strategic sales plans to meet revenue targets while maximizing product visibility.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
Store Leader
Kroger
05.2021 - 03.2024
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Evaluated market trends and competitor activities; adapted strategies accordingly to maintain a competitive edge in the industry.
- Controlled costs consistently to effectively eliminate waste and increase profits.
- Coordinated clearance events to clear shelf space for new product lines.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Store Leader
Kroger
12.2020 - 05.2021
- Implemented loss prevention strategies to detect theft incidents and minimize financial losses for the company.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Led daily store operations to ensure optimal customer service and satisfaction.
- Managed inventory levels, reducing stock discrepancies through effective organization.
- Trained and mentored staff on best practices in merchandising and customer engagement.
- Fostered a positive work environment by promoting teamwork and employee development initiatives.
- Analyzed sales data to identify trends, driving inventory decisions and product selections.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Streamlined inventory management with accurate record-keeping and timely ordering of products.
Assistant Store Leader
Kroger
08.2017 - 12.2020
- Led daily store operations to meet customer service standards and enhance shopping experience.
- Trained and mentored staff on effective sales techniques and product knowledge.
- Developed and implemented strategies to optimize inventory management and reduce stock discrepancies.
- Analyzed sales data to identify trends, driving promotional efforts and increasing overall revenue.
- Coordinated team schedules to ensure optimal coverage during peak business hours.
- Conducted regular audits of store processes, identifying areas for improvement in efficiency and compliance.
- Fostered a positive work environment by promoting teamwork and open communication among staff members.
- Established relationships with vendors to negotiate pricing and improve product availability for customers.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
- Played an integral role in the successful execution of annual physical inventories, ensuring accuracy and efficiency in the process.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Worked with customer service representatives to handle escalated customer issues.
- Supervised 300 co-workers.
- Managed team workload to reach production targets.
- Supervised payroll corrections for accuracy and duplications.
- Created staff schedules, approved requested time off and updated reports.
- Resolved escalated customer complaints effectively, maintaining loyalty among patrons while upholding company values.
Assistant Store Director
Tom Thumb Food Stores
05.2013 - 08.2017
- Directed daily store operations, ensuring optimal staff performance and customer satisfaction.
- Led recruitment, training, and development of team members to enhance service delivery.
- Implemented inventory management systems to streamline stock control and reduce shrinkage.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed promotional plans, increasing store visibility and driving foot traffic effectively.
- Monitored budget performance, optimizing resource allocation for maximum profitability.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Assisted in recruiting new team members, conducting interviews, and facilitating onboarding processes for new hires.
- Empowered employees through ongoing coaching and development opportunities leading to higher productivity.
- Maintained a clean, safe, and organized store environment for both customers and employees.
- Collaborated with the Store Director to develop and execute strategic plans for store growth.
- Conducted regular performance evaluations for staff members, identifying areas for improvement and acknowledging exceptional work contributions.
- Reported problems with employees, products or service to store manager.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Supervised employees and different store departments.
- Oversaw scheduling, maintaining adequate staff coverage while minimizing labor costs.
- Responded to customer complaints and comments.
- Ensured compliance with company policies and procedures as well as local, state, and federal regulations governing retail operations.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Developed a positive store culture by fostering open communication and promoting teamwork among employees.
- Increased customer satisfaction with attentive service and quick resolution of issues.
- Coordinated promotional events to drive customer engagement and increase brand awareness.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Gm Manager
Tom Thumb Food Stores
09.2005 - 05.2013
- Led cross-functional teams to improve operational efficiency and drive strategic growth initiatives.
- Developed and implemented performance metrics to assess team productivity and service quality.
- Streamlined processes to enhance customer satisfaction and reduce operational costs.
- Cultivated relationships with key stakeholders to align business objectives and achieve organizational goals.
- Managed daily operations of grocery department, ensuring optimal inventory levels and product freshness.
- Trained and developed team members on best practices for customer service and product knowledge.
- Implemented effective merchandising strategies to enhance product visibility and increase sales.
- Ensured compliance with safety regulations and company policies across all departmental activities.
- Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
- Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
- Collaborated with store management to optimize overall store performance and meet company goals.
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Reduced shrinkage rates by closely monitoring inventory levels and addressing discrepancies promptly.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing exceptional service at all times.
- Led a team of employees, providing ongoing training and development for optimal performance.
- Improved customer satisfaction by implementing efficient product merchandising strategies.
- Managed grocery department operations, ensuring a clean and organized store environment.
- Managed supplier relationships effectively, negotiating favorable terms on contracts for the procurement of products in various categories.
- Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Performed key tasks to promote inviting grocery store appearance.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Dairy Manager
Tom Thumb Food Stores
06.2000 - 09.2005
- Oversee daily operations of dairy farm, ensuring optimal herd health and productivity.
- Implement best practices for milking processes, enhancing efficiency and product quality.
- Manage feed and nutrition programs, tailoring to specific herd needs for improved yield.
- Supervise staff training on equipment usage and safety protocols to maintain operational standards.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
- Enhanced dairy department efficiency by implementing effective inventory management systems.
- Streamlined dairy operations for increased productivity by optimizing staff scheduling and task delegation.
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Delegated tasks and gave direction to team of 5 employees within dairy department.
- Answered questions from customers and discussed new products placed in dairy cases.
- Maintained an organized and visually appealing dairy section, attracting customers and promoting sales growth.
- Oversaw routine equipment maintenance tasks to ensure optimal functionality of refrigeration units within the dairy department.
- Implemented loss prevention strategies to minimize product spoilage and reduce shrinkage within the department.
- Established a culture of teamwork among staff members, fostering open communication channels for efficient problem-solving efforts.
- Responded proactively to customer inquiries, providing knowledgeable advice on product selection and related health benefits.
- Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.
Assistant Grocery Manager
Tom Thumb Food Stores
01.1997 - 06.1999
- Supervised daily operations to ensure efficient stock management and product availability.
- Trained and mentored staff on inventory control and customer service best practices.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Coordinated with suppliers to maintain optimal inventory levels and negotiate favorable terms.
- Oversaw compliance with health and safety regulations throughout the store operations.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Spearheaded seasonal campaigns that capitalized on market trends, leading to significant increases in merchandise turnover rates.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Maintained a clean and organized store environment by enforcing strict safety standards and sanitation practices.
- Cultivated strong vendor relationships to secure competitive pricing on products, contributing to overall profitability.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Overnight Manager
Tom Thumb Food Stores
01.1993 - 01.1997
- Supervised overnight operations, ensuring compliance with safety protocols and company policies.
- Coordinated staff schedules to optimize resource allocation and enhance team efficiency.
- Managed inventory control processes, reducing discrepancies through meticulous tracking and reporting.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented process improvements that enhanced workflow efficiency and reduced response times.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels during overnight shifts.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Enhanced team productivity by effectively delegating tasks and setting priorities for the overnight crew.
- Fostered a positive work atmosphere by recognizing hard work among team members, promoting collaboration and camaraderie within the team.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
- Optimized resource allocation for various tasks such as stocking shelves, cashiering duties, cleaning duties using data analysis insights from previous shifts'' performances.
- Supervised personnel working overnight in grocery area to support safe operation and maximize productivity efficiencies.
- Prepared, planned and implemented training programs to support ongoing staff development.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
Education
GED -
Bryan Adams
Dallas, TX05-1991
Skills
- Store safety
- Store operations
- Team management
- Promotions planning
- Employee engagement
- Customer service
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Store merchandising
- Team leadership
- Verbal and written communication
- Team building and leadership
- Flexible schedule
- Customer experience management
- Store opening and closing
- Work Planning and Prioritization
- Conflict resolution
- Employee training
- Operations management
- Team development
- Stock replenishment
- Documentation and reporting
- Loss prevention procedures
- Retail merchandise quality standards
- Payroll management
- Employee management
- Recruiting and hiring
- Staff supervision
- Inventory management
- Scheduling coordination
- Delegating work
- Product rotation
- Bank and safe deposits
- Sales strategies
- Employee scheduling
- Performance reviews
- Policies and procedures
- Employee development
- Restocking oversight
- Leading staff meetings
- Store maintenance
- Schedule coordination
- Special events
- Sales promotions
- Employee coaching
- KPI tracking
- Budget planning
- Sales promotion
- Competitor monitoring
- Employee terminations
- Promotional events
- Loss prevention
- Customer loyalty and retention
- Sales floor oversight
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Team collaboration
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Positive customer engagement
- Decision-making
- Goal driven
- Relationship building
- Flexible hours
- Organization
- Team building
Accomplishments
8 years consecutive division champion of BackPack Boosters
3X division champion Hunger Campaign
Timeline
Store Leader
Kroger Co, Inc
05.2025 - 12.2025
Store Leader
Kroger
01.2025 - 05.2025
Store Leader
Kroger
03.2024 - 01.2025
Store Leader
Kroger
05.2021 - 03.2024
Store Leader
Kroger
12.2020 - 05.2021
Assistant Store Leader
Kroger
08.2017 - 12.2020
Assistant Store Director
Tom Thumb Food Stores
05.2013 - 08.2017
Gm Manager
Tom Thumb Food Stores
09.2005 - 05.2013
Dairy Manager
Tom Thumb Food Stores
06.2000 - 09.2005
Assistant Grocery Manager
Tom Thumb Food Stores
01.1997 - 06.1999
Overnight Manager
Tom Thumb Food Stores
01.1993 - 01.1997
GED -
Bryan Adams
back pack booster
Driving fundraising campaign for school supplies