Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Websites
Timeline
Generic

Andrei Carlos

Garden City,ID

Summary

Results-driven professional with a proven ability to leverage Customer Relationship Management tools to build lasting client relationships and enhance service quality. Skilled in strategic planning and execution, with a focus on process improvement and delivering measurable outcomes. Recognized for transparent communication, keen attention to detail, and the emotional intelligence and patience needed to navigate complex situations with empathy and professionalism. Committed to continuous improvement and aligning daily operations with long-term business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Manager/Credit Specialist

Dennis Dillon Auto Group
Boise, ID
04.2024 - Current
  • Successfully assisted over 100+ clients with challenged credit in securing reliable, affordable vehicles. Known for providing exceptional customer service before, during, and long after the sale. Skilled in building lasting client relationships, navigating complex financing solutions, and delivering a seamless, stress-free buying experience. Committed to integrity, trust, and results that drive customer loyalty, and repeat business.
  • Provided clear, transparent communication to potential clients over the phone by thoroughly addressing all questions and concerns prior to their visit. Built trust and improved customer experience by ensuring clients felt informed, confident, and prepared before arriving, leading to smoother appointments, and higher satisfaction rates.
  • Personally guided clients through the financing process in a clear, supportive manner, ensuring all questions were answered and concerns addressed with full transparency. Focused on creating a stress-free, informed buying experience—particularly for those with challenged credit. Worked closely with sales and finance teams to streamline the process, build trust, and increase customer satisfaction and closing rates.

Travel Nursing

Aya Healthcare/Fusion Medical Staffing
San Diego, CA
11.2021 - 03.2024
  • Experienced and adaptable in diverse clinical environments, providing exceptional patient care across hospitals, clinics, and specialty units. Quick to integrate into new teams and systems, with a strong ability to manage complex cases, maintain accurate documentation, and ensure continuity of care. Skilled in patient advocacy, critical thinking, and working under pressure in high-acuity settings. Certified in BLS, ACLS, and any other relevant certifications, with a strong commitment to safety, compassion, and clinical excellence.
  • Established and maintained strong, compassionate relationships with patients and their families by actively listening to concerns, and providing clear, empathetic communication. Ensured families felt supported and informed throughout their experience, fostering trust, and improving overall satisfaction. Collaborated with healthcare teams to address needs promptly, and deliver personalized care.
  • Maintained clear and effective communication by promptly reporting changes in patient conditions to the appropriate healthcare team members. Ensured accurate and timely information flow to support critical decision-making and enhance patient care. Built trust with patients and families through transparent updates and compassionate interactions, contributing to improved care coordination and outcomes.
  • Accurately maintained and updated patient records to ensure completeness, confidentiality, and compliance with healthcare regulations. Streamlined documentation processes to support efficient access to patient information, aiding clinical staff in delivering timely and effective care.

Promotion Specialist

Affinity Development Group
San Diego, CA
11.2019 - 11.2021
  • Conducted in-depth market research and data analysis to identify customer needs, preferences, and emerging trends. Utilized insights to inform strategic decisions, optimize product offerings, and enhance customer satisfaction. Collaborated with cross-functional teams to translate research findings into actionable business strategies.
  • Established long-range objectives and developed innovative strategies to drive organizational growth and achieve key business goals. Analyzed market trends and internal capabilities to create actionable plans that enhance efficiency, competitiveness, and customer engagement. Collaborated with leadership teams to ensure alignment and successful execution of strategic initiatives.
  • Developed comprehensive strategies and tactical plans that translated vision into actionable initiatives, driving measurable results. Collaborated across departments to ensure cohesive execution and adaptability in dynamic business environments.

Education

High School Diploma -

Chula Vista High School
Chula Vista
06-2018

Certified Nursing Assistant - Nursing

Advanced Vocational Education & Training
San Diego, CA

Skills

  • Customer relationship management
  • Strategic Planning & Execution
  • Communication & Transparency
  • Process Improvement
  • Attention to Detail
  • Conflict Resolution
  • Customer satisfaction
  • Product/service knowledge
  • Problem-Solving and Critical Thinking
  • Patience and emotional intelligence
  • Time management and multitasking
  • Adaptability
  • Clinical Competence
  • Resilience Intelligence

Affiliations

  • Volunteer mentor, helping people with challenged credit understand financing and feel confident.
  • Always learning—read books and join webinars about CRM, communication, and being transparent.
  • Love golfing—it’s a great way to relax, think strategically, and meet new people.

Languages

English
Professional
Tagalog
Professional

Accomplishments

  • Successfully helped 100+ clients with challenged credit secure reliable vehicles
  • Recognized with the Greatest Customer Service Award for consistently delivering exceptional support and building strong client relationships.
  • Improved customer retention or referral rates through exceptional service
  • Acknowledgment for mentoring or training new employees or volunteers

Certification

  • Fire Extinguisher Training
  • First Aid & CPR Certified
  • Quality Control Programs
  • Mazda Certified Sales Professional
  • Kia Certified Sales Professional

Timeline

Sales Manager/Credit Specialist

Dennis Dillon Auto Group
04.2024 - Current

Travel Nursing

Aya Healthcare/Fusion Medical Staffing
11.2021 - 03.2024

Promotion Specialist

Affinity Development Group
11.2019 - 11.2021

High School Diploma -

Chula Vista High School

Certified Nursing Assistant - Nursing

Advanced Vocational Education & Training

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