Andrei Carpo
Las Vegas
Summary
Shop Manager at D&M Kitchen And Bath Supply Inc, skilled in employee management and customer service. Enhanced team performance through effective training programs and improved inventory accuracy, leading to increased client satisfaction. Proven ability to analyze sales data for strategic decision-making, fostering a positive work environment and driving operational success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Shop Manager
D&M Kitchen And Bath Supply Inc
03.2017 - 10.2025
- Supervised daily operations, ensuring efficient workflow and optimal team performance.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Implemented inventory management systems, improving stock accuracy and reducing discrepancies.
- Analyzed sales data to identify trends, informing strategic decisions for product promotions.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Improved team morale and productivity through regular feedback and recognition programs.
- Supervised team of 2 construction workers to maintain productivity and quality of work.
- Identified and resolved construction issues promptly to prevent delays.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
Assistant Store Manager
Sprint
02.2013 - 02.2017
- Oversaw daily operations, ensuring seamless customer service and staff performance.
- Developed inventory management strategies to optimize stock levels and reduce costs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Sales Associate
AT&T Mobility
01.2012 - 02.2013
- Delivered exceptional customer service, resolving inquiries and enhancing customer satisfaction.
- Assisted in achieving sales goals by promoting new products and services to customers.
- Trained new team members on company policies and effective sales techniques.
- Analyzed customer feedback to improve service offerings and address concerns promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained knowledge of industry trends and competitor offerings to inform sales strategies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Kiosk Manager
Target Mobile
09.2008 - 01.2012
- Managed daily operations of kiosk, ensuring optimal product availability and customer satisfaction.
- Trained and mentored staff on sales techniques and customer service best practices.
- Implemented inventory management processes to minimize stock discrepancies and improve efficiency.
- Analyzed sales data to identify trends, adjusting strategies for increased revenue generation.
- Oversaw scheduling and staff assignments, optimizing workforce productivity and coverage.
- Fostered a positive work environment, leading to increased employee retention rates.
- Increased customer satisfaction by implementing efficient kiosk operations and streamlining processes.
- Led and motivated sales team to meet and exceed sales goals.
- Developed a high-performing team by recruiting, training, and mentoring staff members.
- Improved sales performance through effective merchandise display and promotional strategies.
- Enhanced brand visibility with eye-catching kiosk designs and engaging customer interactions.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction and loyalty.
- Provided useful product guidance to assist customers with buying decisions.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
- Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
No Degree - Buisness Management
Napa Valley College
Napa, CAHigh School Diploma -
Jesse M Bethel
Vallejo, CA06-2003
Skills
- Customer service
- Employee management
- Invoicing
- Employee scheduling
- Customer engagement
- Store operations
- POS systems
- Store layout
- Staff recruitment
- Task delegation
Timeline
Shop Manager
D&M Kitchen And Bath Supply Inc
03.2017 - 10.2025
Assistant Store Manager
Sprint
02.2013 - 02.2017
Sales Associate
AT&T Mobility
01.2012 - 02.2013
Kiosk Manager
Target Mobile
09.2008 - 01.2012
No Degree - Buisness Management
Napa Valley College
High School Diploma -
Jesse M Bethel