Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Donovan Services INC
04.2024 - Current
Supervised day-to-day operations to meet performance, quality and service expectations;
Managing register cash positions and conducting bank deposits;
Putting away truck deliveries and ordering product shipments;
Putting away truck deliveries and ordering product shipments;
Working directly with the store manager to meet store sales goals;
Ensuring all employees are adhering to company food safety standards;
Improved customer satisfaction by addressing and resolving complaints promptly;
Collaborated with the management team to develop strategic plans for business growth and improvement;
Monitored security to protect employees, customers and property.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks;
Crew Member
FFOX SERVICES PRO
05.2023 - 03.2024
Serve only top quality beverages and foods to customers;
Receive payment from customers and issue them with receipts;
Ensure that receipts are issued orderly and quickly;
Acknowledge the presence of customers when they show up, and attend to them politely;
Adhere to all cleanliness, sanitation, and safety standards laid out by Dunkin Donuts;
Maintain composure all through working hours;
Administrative Assistant
IMAGINE HAIR CLINIC
08.2022 - 02.2023
Suggest follow up procedures and products to maximize patient results and experience;
Create before and after pictures and videos to post to Instagram and Facebook;
Anticipate patient & practice needs and be flexible to adjust to practice growth needs;
Pull next day’s patient charts and organize per scheduled appointment time;
Keep supplies ready by inventory stocking and placing orders;
Assist Physicians and Clinicians;
Update patient medical records, prepare new patient charts and update demographics in computer;
Actively assist patients throughout the process from the time they enter the practice to escorting to treatment room, photography, payments and options, and obtain reviews of their experience
Administrative Assistant
BANCO DO BRASIL
06.2020 - 08.2020
Responsible to deal with the inner bank system to check on clients info and make sure that their accounts were working properly;
Responsible to edit clients documents and upload recent documents to keep their accounts upgraded;
Coached new employees on administrative procedures, company policies and performance standards;
Understand and explain products and services and complete member requests;
May be asked to provide coverage in other areas such as other branches, Information Center, or support departments.
Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts;
Cash checks for customers and non-customers
Other duties as required
Logistic Assistant
BRASFORT ADMINISTRACAO E SERVICOS LTDA
01.2019 - 08.2020
Receiving and checking deliveries to ensure that the correct amount and type of stock is delivered;
Unpacking items and arranging these on shelves, if needed;
Preparing our clients' orders by gathering and loading stock;
Offering assistance to other staff in the department;
Heeding notes about appropriate procedures for handling stock, particularly when fragile.
Bi-lingual receptionist
IMPACTO EAS SERVICOS TERCEIRIZADOS LTDA
02.2018 - 05.2018
Answer emails and phone calls in a short response time;
Establish strong relationships and communications with visitors via phone, email and texting;
Keep administrative supplies ready by inventory stocking and placing orders;
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Maintained visitor log for entering and leaving facility for security purposes.
Managed conference room schedules to ensure efficient use of space for meetings and other events.
Organized, maintained and updated information in computer databases.
Accident & Health or Sickness Insurance Broker/Agent at Bernardini & Donovan Insurance ServicesAccident & Health or Sickness Insurance Broker/Agent at Bernardini & Donovan Insurance Services