Andrei Kraev

• Responsibilities:
  • Maintaining Store Cleanliness and Order: Ensuring the sales floor is presentable to create a comfortable atmosphere for customers.
  • Personalized Product Selection: Assisting customers in selecting products that best meet their needs, ensuring maximum satisfaction.
  • Product Knowledge: Possessing in-depth understanding of product features, compositions, materials, and the benefits of each item to provide comprehensive information to customers.
  • Effective Customer Interaction: Building trustful relationships with customers, demonstrating strong communication skills, and easily connecting with various customer types.
  • Quick Learning: Rapidly acquiring knowledge of new products, technologies, and sales methods to enhance work efficiency.
  • Store Opening and Closing Procedures: Performing store opening and closing tasks in accordance with established standards and regulations.
  • Cash Register Operations: Conducting transactions, cash counting, and deposit handling while adhering to financial procedures and ensuring accuracy.
  Skills:
  • Communication: Effectively interacting with customers and colleagues, establishing and maintaining positive relationships.
  • Customer Orientation: Understanding customer needs and offering solutions that meet their expectations.
  • Organization: Maintaining order in the workspace and managing time efficiently.
  • Adaptability: Willingness and ability to quickly learn new knowledge and skills.
  • Attention to Detail: Ensuring accuracy in task execution, especially when handling financial operations.
  • Cash Handling Proficiency: Experience with cash register systems and conducting monetary transactions.

• Staff Supervision: Managing the recruitment, training, and performance of restaurant staff to ensure a high quality of service.
  • Operational Management: Overseeing day-to-day operations, including inventory management, budgeting, and health compliance.
  • Customer Relations: Responding to customer inquiries and resolving complaints to maintain satisfaction and loyalty.
  Key skills:
  • Leadership: effectively leading and motivating teams to achieve operational goals.
  • Communication: Maintaining clear and professional communication with staff, customers and suppliers.
  • Problem solving: quickly identify problems and implement solutions to improve efficiency.
  • Time management: Prioritize tasks to ensure the smooth operation of the restaurant.

• Guest Service: Sold beverages to guests with a discreet approach, effectively upselling baked goods, confectionery, pastries, and coffee. Aimed to maximize sales by recommending menu items that aligned with guests’ preferences.
• Coffee Preparation and Product Presentation: Prepared coffee and ensured all products were presented attractively. Arranged shelves to immediately capture guests’ attention and enhance their experience.
• Workplace Cleanliness and Organization: Maintained a clean and tidy workspace, ensuring all areas were well-stocked and neatly organized for efficiency and aesthetic appeal.
• Communication and Teamwork: Actively communicated with both guests and colleagues, fostering a cooperative and friendly team atmosphere.
• Sanitation Control: Regularly inspected and maintained cleanliness and order in all café areas to ensure a pleasant experience for every guest.