Summary
Overview
Work History
Skills
Certification
Languages
Requests
Hobbies And Interests
Timeline
Generic
ANDREI KULKOV

ANDREI KULKOV

Fort Lauderdale,Florida

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Barista/Assistant Manager/Front of House Manager

Cafe "Press and Grind"
08.2022 - Current
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Senior Bartender

Pizza-Bar "Camorra pizza"
05.2019 - 07.2021
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Senior Bartender/Assistant Manager/Front Office Manager

British pub "Beermingham"
05.2018 - 12.2020
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.

Skills

  • Staff Management
  • Staff Training
  • Customer Relationship Management
  • Time Management
  • Sales and Marketing
  • Product Procurement
  • Food Delivery
  • Team Management
  • Inventory Management
  • Scheduling and Coordinating
  • Hard working
  • Flexibility
  • Safe Serving Knowledge
  • Alcohol Ordering
  • Responsible Alcohol Service
  • Team Leadership

Certification

  • Florida Food Safety
  • Florida Manager Food Safety
  • Leading Teams: Developing as a Leader by University of Illinois

Languages

Russian [Native]
English [Fluent]

Requests

  • Work photos
  • Work reviews
  • Managers phone number

Hobbies And Interests

  • Reading
  • Taking pictures on professional camera
  • Photo editing
  • Working out
  • History
  • Tea culture

Timeline

Head Barista/Assistant Manager/Front of House Manager

Cafe "Press and Grind"
08.2022 - Current

Senior Bartender

Pizza-Bar "Camorra pizza"
05.2019 - 07.2021

Senior Bartender/Assistant Manager/Front Office Manager

British pub "Beermingham"
05.2018 - 12.2020

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ANDREI KULKOV