Andrei Neculoiu

• Provided technical support, managed help desk tickets, installed and maintained systems, and troubleshot hardware, software, and network issues.
• Configured user accounts, documented IT processes, diagnosed hardware failures, and managed technology asset inventory.
• Troubleshot and repaired equipment per manufacturer specs, while monitoring ticket progress to support technicians and ensure timely issue resolution.
• Managed daily operations, assigned and tracked tickets, prioritized tasks, and ensured adherence to processes for high service quality.
• Administered Azure cloud services, monitored network infrastructure with SolarWinds, and updated employee data in database

• Conducted exploratory data analysis on large datasets, identifying trends, outliers, and anomalies, and developed comprehensive Excel spreadsheets to extract, organize, and visualize historical data for decision-making support.
• Ensured data accuracy and integrity by performing quality checks, validation, and cleaning, while creating Excel dashboards and visualizations to present insights on product performance and customer trends.
• Collaborated with cross-functional teams to gather requirements and deliver actionable data-driven reports.
• Developed and implemented project plans, coordinated activities, supported teams with data analysis, and resolved cross-department conflicts to ensure on-time project completion.
• Provided technical support for escalated issues, resolved complex inquiries, investigated complaints, developed service improvements, and documented escalations.