Conducted exploratory data analysis on large datasets, identifying trends, outliers, and anomalies, and developed comprehensive Excel spreadsheets to extract, organize, and visualize historical data for decision-making support.
Ensured data accuracy and integrity by performing quality checks, validation, and cleaning, while creating Excel dashboards and visualizations to present insights on product performance and customer trends.
Collaborated with cross-functional teams to gather requirements and deliver actionable data-driven reports.
Developed and implemented project plans, coordinated activities, supported teams with data analysis, and resolved cross-department conflicts to ensure on-time project completion.
Provided technical support for escalated issues, resolved complex inquiries, investigated complaints, developed service improvements, and documented escalations.
GGC
Buford, GA
IT Technical Support Specialist
07.2023 - 05.2025
Job overview
Provided technical support, managed help desk tickets, installed and maintained systems, and troubleshot hardware, software, and network issues.
Configured user accounts, documented IT processes, diagnosed hardware failures, and managed technology asset inventory.
Troubleshot and repaired equipment per manufacturer specs, while monitoring ticket progress to support technicians and ensure timely issue resolution.
Managed daily operations, assigned and tracked tickets, prioritized tasks, and ensured adherence to processes for high service quality.
Administered Azure cloud services, monitored network infrastructure with SolarWinds, and updated employee data in database
Education
Georgia Gwinnett College
Bachelor of Science from Systems And Security
05-2025
Skills
SQL Databases
Virtual and Cloud Technologies
Microsoft Azure
Data Analysis
Excel Proficiency
Azure Cloud Administration
SolarWinds Monitoring
Network Monitoring
System Performance Tuning
Network Infrastructure Management
IT Troubleshooting
Data Visualization (Excel, Power BI)
Scripting (eg, PowerShell, Bash)
Security Monitoring
Languages
English
Professional
Romanian
Professional
Work Preference
Work Type
Part TimeInternship
Work Location
On-Site
Important To Me
Career advancementWork-life balanceFlexible work hoursWork from home option4-day work weekPaid time off401k matchStock Options / Equity / Profit Sharing