Highly trained engineer due to intense training courses, Grundfos internally and externally. Mechanical and hydraulic knowledge for configuration and commissioning of new equipment; Analysis & online virtual discovery of defects, evaluation and reporting of all data hydraulics, instrumentation, control and technical data. Making detailed and accurate reports to clients. Owning superior technical knowledge about products, applications and systems to ensure expertise in fault finding and diagnosis equipment and pumping systems. Skills developed for understanding and operating the systems and pumps installed functionalities in various fields such as heating, air conditioning, etc. Communication with professionals such as engineers, installers and clients; Working with diagrams and detailed drawings; Evaluation hydraulic systems both before and after servicing. Completion of the report in detail with expert technical and/or salesperson service; Advising clients on systems improvement, emphasizing actions to be undertaken. Realization of technical reports to customers after completion of service; Responsible for updating knowledge about new products, announcing the product launch manager any potential; Working on various projects in a short period of time; Responsible for compliance with legislation relating to health and safety, environmental compliance and policies fire protection rules. Disassemble, inspect, trouble shoot, repair and replace part and re-assemble pumps, pump systems and accessories in a field service and/or shop environment. Identify the root cause of mechanical, electrical and systematic failures. Provide advice to customers at pump and system/application level. Carry out risk assessment before each job. Maintain and operate machinery for tools (drill press, lathe and mills). Conduct pump hydraulic tests, energy checks. Pass on customer leads to sales. Prepare quotes for out-of-warranty repairs. Assist leaders by identifying and providing solutions to service and warranty concerns. Write service / FAS reports. Acquired skills and knowledge: Engineering, forecasting, contract negotiation, equipment maintenance, continuous improvement, electrical troubleshooting, SAP ERP, CRM (Customer Relationship Management), Equipment Commissioning, Aftersales, energy optimization.