Andreia Grigsby
Atlanta ,GA
Summary
Dynamic Hostess Manager with proven expertise at Sorella Vicine in reservation management and guest relations. Skilled in event coordination and conflict resolution, I excel at optimizing workflows and enhancing customer experiences. My attention to detail and strong communication skills have consistently minimized no-shows and elevated service standards.
Overview
1
1
year of professional experience
Work History
Hostess Manager
Sorella Vicine
10.2022 - 06.2023
1-Reservation: Manage and maintain the accuracy of the reservation software,open table...
2-Creation and modification:
Accurately log new reservation via phone,in -person,or online,and perform modifications and cancellations request by the guest.
3-Reservation confirmation:
Contact guest by phone,email,or sms to confirm upcoming reservations,minimizing the risk of no-shows
4-COMUNICATIONS AND GUEST SERVICE
5-Event logistics and organization party organization.
Host
Lapper Seafood and Steak
01.2022 - 09.2022
The Host/Hostess is the first point to contact for our guest ,playing a crucial role in creating a positive and welcoming first impression of the restaurant.
1-RESERVATIO MANAGER AND CONTROL
2-COMMUNICATION AND GUEST SERVICE
3-EVENT LOGISTICS AND ORGANIZATION (party organization)
Education
ESL - English-as-a-Second-Language Education
ICT Tecnology
Atlanta, GA08-2017
Skills
- Reservation management
- Guest communication
- Event coordination
- Customer service
- Conflict resolution
- Software proficiency
- Workflow optimization
- Time management
- Multitasking abilities
- Attention to detail
- Team collaboration
- Problem-solving techniques
- Data entry accuracy
- Scheduling efficiency
- Follow-up procedures
- Online booking systems
- Customer feedback analysis
- Organizational skills
- Phone etiquette
- Workplace safety
- Guest relations
- Hygiene standards
- Takeout order processing
- Relationship building
- Team leadership
- Teamwork and collaboration
- Problem-solving
- Reliability
- Active listening
- Self motivation
- Interpersonal skills
- Professionalism
Languages
Portuguese
Native or Bilingual
Timeline
Hostess Manager
Sorella Vicine
10.2022 - 06.2023
Host
Lapper Seafood and Steak
01.2022 - 09.2022
ESL - English-as-a-Second-Language Education
ICT Tecnology